Experience

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  Lexisnexis reed tech (corporate)

  Mar 1998 - now

  · Works with product stakeholders, subject matter experts and other relevant personnel to develop business requirements to support the development of software applications.· Facilitates and participates in team-working sessions to elicit accurate information while also providing insight regarding product workflow, consistency, and usability to guide the design to a comprehensive solution.· Participates in the design, development and implementation of processes to support the Business Analysis function within the Software Development Department. · Actively participates in a team environment, recognizing opportunities to help the team complete project goals. · Participates in testing tasks as needed to ensure code meets requirements.· Works with the project team to develop and write clear requirements. · Plans entire product documentation sets, including content and structure.· Communicates progress and issues to project manager and other project stakeholders.· Prototypes and analyzes available technologies and industry standards as applicable.· Estimates assigned work and meets established deadlines in a fast paced environment.· Works with software development team to ensure continuous process improvement. Show less · Participated in the design, development and implementation of QA and test standards, processes and procedures to maintain required levels of software quality and software product reliability on projects. · Verified adherence to standards and procedures for project development.· Identified, tracked and reported on resolution of system issues.· Performed audits of software products under development or modification including, but not limited to: unit test, build content, integration tests, and customer deployment.· Participated in functional and technical reviews.· Designed, developed and implemented methods and procedures for inspecting, testing and evaluating the precision and accuracy of software products.· Developed schedules, detailed test plans, and test cases; · Conducted, coordinated and reported statuses against plan for each phase of system/product testing.· Maintained documentation of test state and findings.· Compiled data and define changes required in testing procedures or new testing requirements.· Interacted with customer to report system state, prioritize issues, and collate client feedback. Show less · Coordinated and implemented departmental projects in support of production operations. · Worked with internal Development teams, project teams, and/or customers to test/evaluate production systems updates, to identify database problems and recommend appropriate fixes.· Conducted weekly/monthly reporting and analysis of all production metrics and communicates to department management.· Addressed production problems and took corrective action: notified managers of issues affecting production or production projects.· Reviewed production work and ensures jobs are completed according to customer specifications.· Conducted meetings to inform/instruct production employees of production process updates.· Facilitated interdepartmental communication to coordinate workflow enhancements.· Drafted/submitted revisions to the production work instructions for relevant departments and reviews all submitted draft documents for approval/corrections as necessary.· Assisted with quality checks, dispute resolution, and/or production as necessary. Show less · Monitored the production process to meet customer expectations, quality standards and internal production schedules.· Monitored quality and production levels of each employee and provides ongoing feedback to employees regarding their performance, ensuring contractual quality standards are maintained.· Created, fostered and maintained a team atmosphere through coaching team members. Counsels team in development and direction.· Proactively resolved problems, taking responsibility and ownership of process through final resolution.· Identified process problems and suggested process improvements and assisted team with the development of improvements.· Meet all committed deliverables for internal and external customers.· Assisted manager in development of department schedules, reports and milestones according to operating plan.· Worked with internal customers to develop rapport, addressed problems, established/modified schedules, etc. · Prepared/delivered performance evaluations. Recommended compensation adjustments and promotion candidates to manager.· Identified training needs, recommended courses for candidates to ensure employees receive appropriate training.· Participated in the hiring process: Interviewed and hired candidates when appropriate.· Supported and administered all Human Resources policies. · Reviewed, updated and ensured that current ISO procedures are being followed in an ISO environment.· Worked with Operations, Technology and Development support groups to define, document and measure complex non-routine operations. Show less · Verified data on source images with composed page images, checked for compliance with style rules, verified proper use of composition codes and corrected all typographical errors.· Verified the accuracy and completeness of all bibliographic, text, CWU and drawings data making corrections, additions or deletions as appropriate· Routed marked up copy to appropriate department for corrections.· Maintained detailed records of all production tasks.· Assisted in resolving queries and investigating unclear data relative to patent files when necessary to produce a quality product.· Troubleshot production problems and took corrective action when necessary.· Operated tracking system (now obsolete) to add/update appropriate identification information.· Assisted in training new employees.· Trained other production employees on assigned projects.· Recommended changes in program and routines to improve efficiency within the team environment.· Performed quality checks including collecting, recording and interpreting the results.· Prepared and maintained quality feedback and other statistical records within the department.· Assisted in the writing and maintaining of manuals and/or work instructions. 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