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Nana H.

Project Assistant

451 followers

New York, New York, United States

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Timeline
About me
Chief Financial Officer at Universal Processing LLC
Education
- New York University
  2011 - 2013
  Master's degree Business, Management, Accounting & Finance, and Related Support Services 3.8/4.0
- Zhejiang University
  2007 - 2011
  Bachelor's degree Electrical, Electronic and Communications Engineering Technology/Technician 3.5/4.0
  Activities and Societies: Debate Team, P&G Elite Club, Students Union, Department Student leaders team
Experience
- Procter & Gamble Elite Association in Zhejiang University
  Apr 2010 - May 2011
  Project Assistant
  Designed and organized the project last long 7 days “the Third P&G Elite Festival in Universities” Assisted project team of Procter & Gamble Inc. 2011 Campus Recruiting in Zhejiang University
- Universal Processing LLC
  Aug 2013 - now
  -Experienced with different platform CRM in the payment industry. -Track portfolio performance by analyzing monthly revenue, volume, average residual per account, etc KPI. -Supervise client support department to ensure merchants satisfaction. Develop and implement policies and procedures related to merchant service. -Interview and train client support new members. -Prepare staff work schedules and assign specific duties to ensure phone coverage, monitor priority of calls and shifts, handle escalated issues. Show less
  - Chief Financial Officer
    May 2019 - now
  - VP of Finance & Operation
    Feb 2016 - May 2019
  - Operation Manager
    May 2015 - Jan 2016
  - Marketing Coordinator
    Mar 2014 - Apr 2015
  - Operation Assistant
    Aug 2013 - Feb 2014
Licenses & Certifications
- Certified Payments Professional
  Electronic Transactions Association
  Jan 2020