Mukesh Menon

Experience

• 

  EXL

  Sept 2001 - Jan 2008

  Asst-Manager

  EXL - Operations (Insurance Backoffice,Technical Helpdesk-Voice & Chat), Content Development in Training Function

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  Alight Solutions

  Jan 2008 - Jul 2018

  Operations Manager II

  Senior Operations Manager (Operations Manager II)Transitions/Project Management (STAR tool)• Identify gaps in current systems/applications and recommend best solutions• Responsible for planning and Implementation of work -Identifying the Inscope and Outscope activities, Creating Solutions, Control Check Points, Review • Primary escalation point of contact for project team members who needed assistance• Conduct regular reviews with clients/stakeholders and leadership teams as per the governance structure• Build effective partnerships with all stakeholders• Used operations experience to provide inputs for identifying colleagues for new implementations to ensure projects are executed seamlessly• Share lessons learnt & Replicate best practices in each projectAchievements• Managed & led 3 successful STAR automation (Fortune 500 companies) for HRFS domains like GOA, Payroll, RPO, WFA (HR Admin), Learning & Customer Service & they were highly appreciated by leadership• PMLP (Project Management) CertificationOperations Manager Responsibilities include:Handling multiple teams (US Clients) including process leads (DAs) in the below mentioned domains in HR & Financial Solutions Team• WFA (Pre-Payroll, New Hire till termination) in Peoplesoft, Workday, BOUI – Day 1 Implementation• Payroll Compensation & Recognition Award Management • GOA Indexing (Forms Routing & SR Creation) People Management• Coach, Mentor, Lead Operations Managers & Delivery Analysts, DS, TMs• Conduct 1-on-1s, Skips, Performance Management, Rewards & Recognition, Retention, Conducts training regularly Quality Ambassador- Drive Process Improvements for 150+ colleagues, process change initiatives and Six Sigma initiatives, lead SPECTRUM Team, conducts skip meetings, coach & conduct Internal Audits for Operation Managers Show less