Alyssa Del Angel

Experience

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  Barraco's Restaurant

  Oct 2007 - Dec 2011

  Head Hostess/Customer Service

  • Supervised team of hostesses • Coordinated dining room personnel/activities• Inspected dining room service stations • Insured cleanliness standards were enforced• Greeted and escorted customers • New employee training for dining room/phones• Ordered table linens and supplies • Maintained vendor relations

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  UCAN

  Jan 2012 - Jan 2012

  Youth Mentor

  Mentored troubled youth, while making achievable goals and bonding activities.

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  Banfield Pet Hospital

  Sept 2013 - Oct 2014

  Client Services Coordinator

  • Educating clients on preventative care• Deposit end of day profit• Scheduling appointments• Entering client information• Client relations/Customer service• Administrative functions• Acquiring and managing medical records• Maintaining flow of the hospital

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  Pierce and Associates

  Oct 2014 - Dec 2014

  Foreclosure Assistant (Contracted)

  • Provided a high level of customer service to clients over the phone• Closed and held foreclosure files• Reviewed and distributed incoming payoff or reinstatement funds to the appropriate client• Reviewed and assessed all incoming correspondence to determine the correct course of action

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  Big Brothers Big Sisters of Metropolitan Chicago

  Jun 2015 - Jan 2022

  Diversity Team Lead-• Led and collaborated with a team of staff to work on initiatives, training, and networking events.• Developed and fostered community partnerships.• Initiated conversations with leadership about the direction of the agency regarding DEI. • Facilitated conversation on DEI topics to fulfill grant requirements.• Member of the BBBS National DEI Learning Cohort – 18 members nationwide.• Spearheaded the creation of the DEI advisory council consisting of internal and external stakeholders. • Helped develop recruitment materials, recruited for Bilingual (English/Spanish) volunteers, and met metrics/goals. Show less • Trained and supervised contracted staff in the customer relations department.• Provided high-level customer service in response to all customer and stakeholder inquiries.• Complied with several metrics to ensure customer satisfaction - example; volunteer yield, volunteer processing time, youth yield and youth processing time.• Accurate data entry of the initial screening of volunteer applications• Conducted criminal background checks (Sterling Volunteers) and reference checks for all program inquires.• Proactively problem-solve and provide ongoing recommendations to Director of Recruitment and Enrollment to improve process efficiencies, enhance customer service and meet annual goals.• Maintaining rapport across all departments. • Took initiative during busy season and interviewed youth/families to access appropriateness. Show less

  • Diversity Team Lead

    Mar 2017 - Jan 2022

  • Senior Customer Relations Specialist

    Jun 2015 - Jan 2022
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  Sunshine Enterprises Chicago

  Sept 2019 - Dec 2019

  Classroom Assistant

  Chicago Business Academy• Organize class attendance, receive payments and track all homework.• Distribute all course material.• Participate as an active lead in class simulations• Run weekly reports (fee summary, attendance, and homework) for four cohorts.

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  Be Strong Families

  Jan 2022 - May 2024

  Diversity, Equity and Inclusion Manager

  Youth Advisory Board Grant Program:• Managing all DEI and specialized Affinity Group—as they are developed and convened (CurrentlyLGBTQIA, African-American, LatinX, & White Allies)—activities within the Youth Advisory BoardprogramInternal Diversity, Equity, and Inclusion:• Working with the senior leadership team and all staff to ensure cultural humility, diversity, equityand inclusion are fully integrated into all BSF activities toward sustaining a culture of continuouslearning• Serving as a primary liaison with outside DEI consultants• Working with BSF’s Sr. Leadership Team and Board of Directors to ensure BSF policies andprocedures promote DEI and anti-racism• Assisting in programmatic development activities related to BSF initiatives (e.g. Parents of LGBTQIA+deck) and the design and/or review of programs related to DEI Show less