Mohamed Hosni

Experience

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  Synovate

  Feb 2011 - Oct 2012

  IT Support Egypt, Algeria

  End User Support • Diagnosing hardware and software (Windows XP and 7 Enterprise) problems for users in Egypt, Algeria.• Troubleshooting Network Paths and maintaining it operational all the time.• Diagnosing hardware and software problems for users in Algeria.• Up to date in troubleshooting Complex software’s (SPSS19 ,Dimension) used in Data Processing and Analysis. Server Support • Diagnosing hardware and software (Windows Server 2003 and 2008 Enterprise R2) problems related to any server.• Maintaining stability and connectivity of the servers between each other.• Maintaining connectivity between Egypt servers and Algeria servers.• Managing backup system for the servers Using Symantec Backup Exec 2010 .• Monitoring Internet usage and web browsing between users.• Maintain Network security.• Responsible for adding users (Egypt & Algeria) in the Active Directory and implementing there profile with email accounts with Exchange Server and Roaming Folders.• Monitor the daily report on ISA server 2006 Standard Edition and giving access to users to the internet.• Managing 14 Servers Across 2 Countries (11 Server In Egypt ,3 In Algeria). Show less

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  Ipsos

  Feb 2012 - Jun 2013

  IT System Administrator

  Managing Ipsos Active Directory [Windows Server 2008R2] for all employees.Managing Symantec 2010 Backup for servers backup using backup tapes.Managing Threat Managment Gateway 2010 [TMG].Collaborated with cross-functional teams to facilitate smooth IT operations and project execution.Administered user accounts, permissions, and access rights, maintaining strict data security protocols.

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  Gemini Holding

  Dec 2014 - Dec 2016

  Technical Support Engineer

  - Responsible forUser Workstations [Windows + Apple Mac]Avaya IPhone InstallationUpdating Applications to meet Security Standards.Maintain IT inventoryFamiliar with HP and Dell H/W products [Servers, Workstations, Switches]- Additional ResponsibilitiesSolarWinds Network Performance Monitor Application monitoring and Maintenance. Managing Dual Factor Authentication for Users.Reviewing Security Reports from Forti Analyzer.Managing McAfee Antivirus EPO Orchestrator 5.3.1.Managing Office 365 Portal.Managing Avaya IP Office Console Show less

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  Gemini Egypt Holding For Financial Investments

  Jan 2017 - Dec 2019

  IT Technical Support Specialist

  Responsible for- Users Workstation [Windows Environment + Apple Mac Os Environment]- Maintain IT inventory for Gemini Holding & Orascom Investment Holding Formally Known as [Orascom Telecom Media & Technology].- Familiar with HP and Dell H/W products [Servers, Workstations, Switches & Printers]- Managing Avaya IPOffice for Managing & Creating User Extension & PRI Lines. - Managing Companies Printers Using Web Jet Admin Server for Monitoring Communication Status, Toner Status & Consumables required to change.- Managing WSUS Server for Delivering Updates to user’s workstations.Additional Responsibilities- Solar Winds Network Performance Monitor Application monitoring and Maintenance for Cairo, Rome & Luxemburg.- Managing Deep Net Dual Factor Authentication Service for Users.- Managing Kaspersky Endpoint Security for Cairo & Luxemburg Office.- Managing Orascom Investment Holding Formally Known as [Orascom Telecom Media & Technology] Active Directory Users & Computers.- Managing Office 365 Management Portal Orascom Investment Holding Formally Known as [Orascom Telecom Media & Technology]. Show less

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  Gemini Egypt Holding for Finanical Investemnts

  Jan 2020 - Sept 2022

  IT Technical Support Supervisor

  Responsible for• User Workstations [Windows Environment + Apple Mac Environment]• Maintain IT inventory for Gemini Holding, Orascom Investments Holding, Orascom Pyramids Entertainment & Orascom Financial Holding.• Familiar with HP and Dell H/W products [Servers, Switches].• Introducing New Technologies which include new Hardware Gadgets [PC, Laptops, Projectors].Additional Responsibilities• Reviewing SolarWinds Network Performance Monitor Logs.• Managing Kaspersky Endpoint security logs for Orascom Investments Holding.• Managing Microsoft Defender Endpoint security logs for Gemini Holding.• Managing Orascom Investments Holding [OIH] Active Directory & Microsoft Azure which include security permissions for cloud applications.• Managing Orascom Financial Holding [OFH] Office 365 Mailing System.• Managing Office 365 Management Portal for Orascom Investments Holding, Orascom Pyramids Entertainment Mailing System.• Managing Aruba 7005 Controllers with its attached Aruba 515 Access Points.• Managing UK Office users experience and office infrastructure.• Managing Company Branches infrastructure security devices and applying security policies with accordance to our security policies for infrastructure and for user’s mobile devices.• Reviewing Security Logs for FortiGate Firewalls for Cairo, Luxembourg offices using Forti analyzer.• Reviewing Mail logs using Forti mail cloud application on daily bases.• Managing Avaya IPOffice and maintaining Operation.• Managing Avaya SBCE [Session Border Controller for Enterprise]. Show less

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  Klivvr

  Sept 2022 - now

  - Relations with Vendors in purchasing new devices and implementingnew sites and purchasing required equipment.- Managing and coaching team members.- Managing Klivvr's Cloud infrastructure on Of5ce 365 & Platform Azure AD withintegration with On-premises Active Directory.- Giving Team Members the proper training for building the career they seek andto ensure that they are all head's up with the latest technologies.-Working close with Software Developer Engineers regarding integration with AzureActive Directory and On-Premises Active directory and various Microsoft products regarding the Klivvr's application.-Managing Klivvr's Aruba Central for all Offices.-Working with other team members ]Marketing, Product in order to see the newtechnologies that needs implementation to ensure proper.-Working along side with the Information Security team to ensure that Klivvr'ssystems and endpoints are properly secured according to the latest securitymeasures. Show less

  • IT Support & Systems Manager

    Jan 2024 - now

  • Office IT Lead

    Sept 2022 - Feb 2024