Experience

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  Hilton reservations worldwide

  Nov 1999 - Jul 2002

  Customer service representative

  I was playing the role of a Customer Service Representative, handling all Member enquiries and processing Member enrolments and redemption requests for Hilton's membership loyalty program - Hilton HHonors.

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  Rci | vacation exchange

  Aug 2002 - Apr 2017

  My role evolves around:- Developing new products for both Affiliates and Members.- Supporting in the implementation of global and regional projects applicable to the Asia-Pacific region.- Supporting the Account Management and Business Development functions, primarily through the Affiliate Marketing team.- Supporting the Contact Centre and RCI.com, primarily through the Member Marketing team. - Supporting other regional functions to implement tools that increase regional efficiency and effectiveness. - Provide workaround solutions or process improvement suggestions.- Leading User Acceptance Testing (UAT) for all small and big project implementations.- Acting as an Account Manager for Affiliates located in Singapore and Taiwan. Show less

  • Executive, Product Development

    Jan 2013 - Apr 2017

  • Account Executive

    Mar 2012 - Dec 2012

  • Account Specialist

    Jan 2011 - Feb 2012

  • Operations Support Services Analyst

    Oct 2008 - Dec 2010

  • Project Coordinator

    Mar 2006 - Sept 2008

  • Customer Service Specialist

    Aug 2002 - Feb 2006
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  Reviewpro

  Apr 2017 - Aug 2019

  Account manager, asia pacific

  - Extend support to both existing and new clients in the Asia Pacific region.- Facilitate online or face-to-face training sessions.- Engage and foster strong relationship with customers and industry partners.- Monitor and ensure customers’ engagement in the company’s products and services, promote and upsell where applicable.- Identify and suggest product enhancements based on usability and feedback received from clients.- Provide professional advice and assistance to clients in survey development and implementation. Show less

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  Sensorflow

  Feb 2020 - Apr 2021

  Manager, customer success

  I worked with APAC hospitality clients, ensuring high adaptation and clients are maximizing the most from SensorFlow solution. From on-boarding, training, engaging and fostering strong relationship, to working with clients in helping them achieve their energy efficiency and sustainability goals. Through delighting and fulfilling clients' needs and goal achievements, building clients' trust in the solution, brought revenue growth to SensorFlow.

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  Self-employed and self-upgrading

  Jun 2021 - now

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