Experience

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  Stenden university hotel

  Apr 2005 - Jun 2006

  Bar manager & front office supervisor & kitchen supervisor

  As part of my BA in International Hospitality Management, I worked at this 4 star apprenticeship company of the university, which has 25 bedrooms.My Bar Manager duties included the scheduling, planning and organization of 1st and 2nd year students to perform daily duties, attending management meetings and overlooking cost control and productivity measures. Next to that, I was working on an improvement project to increase sales in the bar in a very short period of time.As Front Office Supervisor, I had to ensure that all Front Office Associates were trained on the computer system (Fidelio) as well as to make sure that they were fimiliar with all standards of the hotel. Guest inquiries had to be answered in a polite, friendly and effiicient way. I had to conduct briefings and evalutions. My Kitchen Supervisor duties included stock control and guiding of Kitchen Associates. Being responsible for one section of the kitchen meant that I had to ensure clear communication with other sections. Show less

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  Fairmont le montreux palace

  Aug 2007 - Aug 2009

  In my position I had to fulfill all standard reception duties, like check-in/-out of guests and business groups, chashier functions and updating the guests database. The use of Opera, Word, Excel and the Internet was part of my daily work. Further, I had to prepare business groups in terms of preparing the roomings lists, billing and acting as a contact person througout their stay.As Front Desk Agent it was also my task to be a PBX Operator at the same time and during evenings and weekends Reservation duties were also part of my job.I enjoyed very much the contact and communication (face-to-face, via email/telephone) with all guests and great customer service where I could at least meet or even better exceed guests' expectations was my daily goal. Show less

  • Front Desk Agent

    Sept 2008 - Aug 2009

  • Front Desk Management Trainee

    Aug 2007 - Sept 2008
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  Imperial college london

  Apr 2010 - Jun 2011

  As Sales & Events Administrator I am responsible for booking rooms and catering for all kinds of events at Imperial College. Further, I have to arrange AV and the correct room set-up for on the day. I liaise with the kitchen, catering supervisors, Duty Managers and internal/external clients. Communication (written & verbal) are a key factor in this role. My quick and efficient working method with attention to detail is always positively remarked by colleagues and clients. Next to all administration tasks (filing, copying, scanning contracts, etc.), I am responsible for post event feedback. I create various manager reports on a daily basis. Events vary in size from small groups of about 15 people (meetings, seminars & networking events) to events of a larger scale (conferences & exhibitions) with up to 500 delegates. Show less In my job as Operational Event Supervisor I am the main point of contact for the event owner during the actual event. I am involved in the set up and break down of meeting/conference/exhibition rooms. Further, I am there to insuring the smooth running of the event on the day. The most important part of my job is the liaison with the event owner/external organiser as soon as they arrive and I am there to help out with any questions, queries and problems throughout the day. I also see the catering for the event I am working at. Events vary in size from small groups of about 15 people (meetings, seminars & networking events) to events of a larger scale (conferences & exhibitions) with up to 500 delegates. Show less

  • Sales & Events Administrator

    Oct 2010 - Jun 2011

  • Operational Event Supervisor

    Apr 2010 - Oct 2010
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  Off to work

  Apr 2010 - Aug 2011

  Catering professional

  Hostess and Food & Beverage waitress at high profile events at various venues including The Savoy, The Dorchester Hotel, Simpson's in the Strand, Boyd's Brasserie (8 Northumberland) and Buckingham Palace. My job also includes set up and break down of the function rooms for dinner, lunch or coffee/tea service. A high, 5 star standard service is expected at all these events, which I am happy and proud to deliver. I was also able to work for two weeks as part of the Catering Team for "Ride across Britain" - a Deloitte sponsored cycle tour from John O'Groats, Scotland to Land's End, England. My tasks included the set up of the kitchen and restaurant in a huge marquee, preparation of food and food service for about 750 cyclists and other employees.In April 2010 I successfully completed the "Level 2 Award in Food Safety in Catering" Show less

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  Inspired by people

  May 2011 - May 2012

  Event manager (voluntary)

  Voluntary position next to a full time job for this charity. As Event Manager, I am responsible for organising every aspect of the charity's events: logistics, marketing/PR, fundraising, etc. The events range from Contemporary Art Exhibition and Yoga Picnic to Fashion Shows, Promotional Stands and Baking Sales. Next to my creative input, I have to coordinate tasks amongst volunteers, create a monthly newsletter and liaise with our sponsors.

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  Informa

  Jun 2011 - Dec 2016

  • Overseeing & flawless execution of 250 annual global events in the financial & legal sectors (70% London based, 30% worldwide)• Managing a team of 1 Head of Conference Management, 2 Senior Conference Managers, 2 Conference Managers, 2 Support Staff & 4 Customer Service Representatives• High volume of international events resulting in working at numerous projects simultaneously to tight schedules & within various time zones• Working closely with the production, marketing & sales team • Recruitment of new team members, continuous training & appraisals• Continuously reviewing and improving processes• Strong computer and technology skills• Continuously attending events for events people to keep up to date & networking • Implementing new event technologies & creative formats into current conferencesHead of Logistics specific• Main speaker & sponsor liaison in the lead up to the event and at the event• Dedicated portfolio manager for high profile clients• Developing and maintaining strong relationships with all internal and external stakeholders (eg speakers and suppliers) to ensure continuous partnerships• Venue sourcing and negotiating; managing team of 3 to secure best deals; final decision maker and managing ongoing relationships and venue liaison after contracts have been signed • Overseeing H&S procedures • Travel & accommodation bookings• Post-event administration including follow up with speakers and feedback report• Managing financials: budgeting and forecasting for each event • Logistics (venue, AV, catering, administrators)• On site management• Organisation of breakfast briefings, receptions, dinners and other evening activities• Organisation of staff conferences in close relationship with Managing DirectorHead of Customer Services specific• Monitoring delegate experience pre- & post-event is positive• Overseeing 24 hour turn around promise for delegate enquiries• Complaints handling• Use of SAP (used for delegate registrations) Show less

  • Head of Logistics & Customer Services

    Apr 2014 - Dec 2016

  • Senior Conference Manager

    Jun 2011 - Apr 2014
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  Mpi uk & ireland

  Nov 2011 - Nov 2012

  Special events project manager

  - Assistant Operations Manager "Mistletoe" Party for ISES, MPI and Site 2011- Project Manager for MPI Confex: arranging Benelux Hosted Buyer Programme and MPI UK & Ireland educational session at Confex 2012

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  Banks sadler

  Jan 2017 - Aug 2018

  Team manager events

  • Managing a team of 6 (2 Senior Project Managers, 2 Project Managers and 2 Apprentices)• Overseeing the flawless execution of up to 50 events per year with a strong focus on business growth• Participating in Pitches and RFPs for clients, developing creative concepts based on client briefs and presenting them to new and existing clients• Putting together a budget, monitoring costs, working towards a budget• Organising events from A-Z including on site management and post-event reconciliation• Variety of events including conferences, meetings, incentives, parties from 10 to 1000 participants• Clients include Pharmaceutical companies, Banks, High-fashion brands, Insurances as well as other huge international corporations• Venue sourcing and negotiation as well as other suppliers (e.g. AV, furniture, decoration, entertainment, transfer, travel)• Working together with DMCs for certain destinations• Overseeing the distribution of events amongst the team according to experience and availability• Improving structures and implementing more efficient processes• Personnel management in terms of training, appraisals, holiday approvals Show less

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  Warth & klein grant thornton ag

  Sept 2018 - Feb 2019

  Event manager, marketing & communications

  Overall responsibility for planning, organising and delivering internal and external event as well as marketing campaigns to strengthen the brand. • Overall responsibility for planning, organising and executing all internal and external events for all offices in Germany, including onsite presence• Increase brand awareness through marketing campaigns• Internal marketing campaigns to promote vision and mission• Develop event marketing strategy and execution, including budgeting• Maintaining CRM tool and working closely with Business Development Manager to develop the system further, including ROI • Manage external service providers incl. negotiation• Create new event concepts and innovative formats • Researching of innovative, up-to-date, interesting subjects & speakers for events • Drive strategy of local market in accordance with overall global brand strategy• Manage and establish annual calendar of meetings, conferences, road shows, evening events, social get togethers, award ceremonies, etc. • Working closely with Live Communication and PR agencies • Liaison for internal and external partners, colleagues and suppliers • Manage cooperation and sponsorship activities at external events Show less

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  Vodafone

  Feb 2019 - Jun 2020

  Specialist events & incentives / marketing manager

  • Sustainability Commissioner of the Brand Event Team• Develop overall sustainability concept for all Vodafone events• Strategic planning of events for all divisions• Overall Event budget & finance management for Vodafone Germany • Conceptualise, organise, execute and coordinate local & (inter)national events, incentives and trade fair appearances in line with Brand guidelines; on-site management• Drive concept innovation for all events incl. sustainability/CSR• Preparation and implementation of pitches incl. decision making• Interface between various internal departments/product teams and brand department• Contact person for and management of participants, sponsors, event agencies and external suppliers incl. negotiations• Coordinate a team of local event planners• Prepare reports and analyse success of events Show less

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  Fernakademie für erwachsenenbildung gmbh

  Jul 2020 - Aug 2021

  Journalismus

  Online studies including the following subjects:- news journalism- report, feature, research- research on the internet- interviews, ethics, rights- basics of a reportage and a portrait/biographical profile- journalistic stiles and revision

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  Socialminds

  Apr 2021 - Sept 2021

  Project manager fundraising

  Digital campaigns- concept development- project management- online marketing

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  On purpose berlin

  Apr 2021 - Mar 2022

  Associate

  One-year leadership programme with 2 social entrepreneurship placements (Socialminds & nebenan.de), mentoring, coaching and regular training sessions in various subjects including:- Leadership (e.g. Leadership Embodiment, Intrapreneurship, Problem Solving, MBTI Personality Test)- Impact Scaling (e.g. Social Business Modell Canvas, Common Good Economy)- Impact Measurement & Management - Systemic Change (e.g. Healthy Systems, Design Thinking, Climate College)- Business Development & Culture (e.g. Agile Project Management, Collective Intelligence Tools)- Impact Finance (e.g. Social Investment, Finance & Accounting)- On Purpose Best Practice- Social Impact Measurement Show less

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  Nebenan.de

  Oct 2021 - Jun 2022

  - Project management of strategic partnerships (business development)- Contact person for cooperation partners: PayPal and RECUP- Marketing activities- Annual planning / roadmaps- Design of user journeys - Concept development & detailed planning of street promotion / field sales activities- Review of campaign performance: continuous improvement of concepts and processes after analysis of results- Co-project manager for Social Impact Report 2021 / website- Collaboration with the nebenan.de foundation Show less

  • Project Manager Local Business

    Apr 2022 - Jun 2022

  • Project Manager Business Development

    Oct 2021 - Mar 2022
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  Banff centre for arts and creativity

  Jul 2022 - Dec 2022

  Conference services manager

  - Planning and execution of events with 10-450 participants (conferences, gatherings, exhibitions, balls, dinners, etc.)- Main contact for clients- Coordination of event-related departments (catering, AV, etc.)- Creation of Banquet Event Orders (BEOs) and Group Resumes- Budgeting and billing- Process improvement, training of new colleagues

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  Teamweitblick

  Nov 2022 - Apr 2023

  Sustainability project & online marketing manager (honorary)
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  Wbs training ag

  Jul 2023 - Nov 2023

  Csr & sustainability manager (dekra certified)

  - Nachhaltigkeit und gesellschaftliche Entwicklung (SDGs, ökologische Krisen, umweltpolitische Instrumente, Wesentlichkeitsanalyse, etc.)- Nachhaltigkeit in der betrieblichen Organisation (nachhaltige Marktwirtschaft, Messsysteme, zukunftsfähige Unternehmenskultur, CSR-Berichterstattung, ISO 26000, etc.)- Managementskills für das Nachhaltigkeitsmanagement (Selbst- und Führungskompetenz, empathische Kommunikation, Teamwork, Öffentlichkeitsarbeit, etc.)- Nachhaltige Weltwirtschaft im rechtlichen Kontext (Wirtschaftspolitik, WTO, Welthandel, Institutionen, Unternehmensrecht, Lieferkettengesetzt, CSRD, EU-Taxonomie, etc.)- Umwelt- und Energierecht im Nachhaltigkeitsmanagement- Nachhaltige Verfahrens- und integrierte Umwelttechnik- Management-Systeme für eine nachhaltige Entwicklung- Nachhaltige Unternehmensführung und Geschäftsprozesse Show less

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  The story of a new world

  Nov 2023 - now

  Head of impact campaign @fechnermedia gmbh

  - Concept creation, organising, planning and executing a world-wide campaign to accompany an exciting new film called "The Story of a New World"- Fundraising for the campaign- Setting up a community hub for change-makers- Scientifically monitored impact process

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  Stadt osnabrück

  Aug 2024 - now

  Project manager smart city

  - Dialog- und Beteiligungsportal- Selbstbestimmt und sicher wohnen - mit technischer Unterstützung- Qualifizierungsoffensive – Nachwuchsförderung (im Bereich MINT)- Social Media Kampagnen zur Bewerbung der Digitalen Woche