Niera Eldesoky

Experience

• 

  Vodafone UK

  Sept 2009 - Oct 2011

  Technical Support Specialist
• 

  Vodafone Egypt

  Oct 2011 - Oct 2015

  • Mobile Insurance “Salla7ly” team leader

    Oct 2013 - Oct 2015

  • Service Center Specialist

    Oct 2013 - Oct 2014

  • Retail technical support specialist

    Oct 2012 - Oct 2013

  • Data and business solutions Specialist- I Care

    Oct 2011 - Oct 2012
• 

  Vodafone

  Oct 2015 - Mar 2017

  Project manager, responsible for defining and owning the transition schedule and the project plan.-Working with clients to clearly identify and continuously manage project scope, requirements, dependencies, and deliverables.-Maintaining effective communication to keep all stakeholders involved with the project.-Maintaining project quality service by establishing and enforcing organization standards.-Successfully managed and coordinated with all stakeholders, across the enterprise and across regions to ensure that project deliverables were delivered on time-Responsible for Process Planning and Design for Support Process Integration for New Countries and Service Enablement of Vodafone Services-Lead and Conduct Internal project meetings for the project activities. Ensure scope/requirements, Scope Definition, Detailed Time-frame and Milestones for all stakeholders are clarified, defined, tracked and reported on. Show less

  • Service support integration manager

    Mar 2016 - Mar 2017

  • Service Level Manager

    Oct 2015 - Oct 2016
• 

  Vodafone

  Sept 2017 - Jul 2021

  Global Program Manager

  • Manage networks ( IPVPN, WAN, LAN, SD-WAN,..) projects across Europe, APAC & Americas.• Manage internal digital projects for the enterprise technology department ( web services, SharePoint projects, PM community websites)• Work with top tier large enterprise customers from different sectors.• Manage a multinational project team ( 10 on average) scattered across the globe.• Provide end to end project management across initiation, planning, implementation, control and closure while being the main contact for Vodafone global customers.• Collaborate with multiple stakeholders including account managers, order managers, system architects, transition managers and third-parties (hardware vendors & carriers)• Meet weekly with customer to provide full project status including status reports & presentations that include time-sheets, RAGs , Risks/issues, achievements and cost across all managed projects.• Review relevant projects P&L, cost breakdown, engineering diagrams/designs, statements of work & customer acceptance test• Create project reports using.• Comply to PMO governance by creating projects documentation & Reporting ( RAID, Change logs, cost, time monitoring, meeting minutes, financial reports, project RAGs dashboards) throughout the projects• Work with vendors and third-parties for procurement ( purchase orders & invoices) managing throughout the project to ensure deliverables meet certain milestones and project deadlines.• Planning, assigning and managing the different stakeholders during planning and execution phasesProject communication management• Develop communication plan and manage stakeholders expectations• Report project performance and updatesCommunication & Leadership• Ensure all stakeholders are committed to the project• Manage team’s expectations and meet them at all times• Keep team motivated and eager to deliver• Manage several projects simultaneously and at the same time Show less

• 

  Vodafone

  Nov 2022 - now

  Release Train engineer

  •Functional Leading one or more project/program teams at a time to successfully deliver integrated customer solutions driving projects through to successful completion•Management of financial and resource needs, including Planning, Prioritizing, re-forecasting activities are being effectively managed, constrains identified and that resources are applied and used efficiently and effectively.•Ensuring adherence to cost, schedule, and scope constraints by tracking budget and forecasts•Working with customers and key stakeholders to manage the scope of an engagement and make adjustments throughout the course of the engagement•Advocating adherence to industry standard processes•Providing actionable coaching feedback to team members to foster continuous improvement in the spirit of a growth mindset•Matrix Management of assigned Resources, including Staffing and Onboarding FTE and Subcontractor project resources•Executing established (as mutually agreed to) policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment.•Develop and maintain relationships with key 3rd party providers to increase value, manage risk and ensure compliance to customer and subcontractor agreements.•Partner with Service Delivery Management, Service Line and Domain teams to shape new Programmes / projects successfully transitioning them through delivery•Travel to customer sites, and offshore delivery centers Show less