Deep Enrich
Kathya Suazo
General Assistant
111 followers
Bogota, D.C., Capital District, Colombia
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About me
Analyst | Assistant
Education
Universidad de Guadalajara
2014 - 2018Licenciatura Artes escénicas
Experience
C Dance Studio Tepatitlán
Aug 2018 - Dec 2018General Assistant
Teleperformance
Jul 2020 - Jan 2021Customer Service Agent
Con Larry
Mar 2022 - Dec 2022Customer Service Analyst
GoCloud
Feb 2023 - nowAs Operation Support Specialist we provide a world class costumer service experience to Fortune 1000 Microsoft clients. We are the first point of contact for all customer engagements involving escalations, providing administration support to clients from initial incident or service request though successful resolutions.
Operations Support Analyst
Mar 2024 - nowOperations Support Specialist
Feb 2023 - Mar 2024
Licenses & Certifications
- View certificate
Kaseya Certified Technical (KTC) for BMS
KaseyaFeb 2023
Kaseya Certified Technician In Kaseya 365
KaseyaJul 2024- View certificate
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EF SET English Certificate™ 78/100 (C2 Proficient)
EF Standard English Test (EF SET)Oct 2022 Kaseya Certified Administrator in Autotask PSA
KaseyaMay 2024- View certificate
EP200 - Barracuda Email Protection Certified Product Specialist
BarracudaFeb 2023 - View certificate
Administration Specialist
ContinuumFeb 2023 - View certificate
Help Desk Activation Specialist
ContinuumFeb 2023
Languages
- inInglés
- esEspañol
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