Suzanne McCurdy

Experience

• 

  DOD Community Bank

  Apr 2002 - Jun 2005

  Banking Customer Service Advisor
• 

  PointBank

  Jun 2005 - May 2009

  Head Teller
• 

  United States Air Force

  Jun 2009 - Dec 2019

  - Managed 6 squadrons at multiple locations for 3 commanders; led the day-to-day operations of the base commander’s office- Led a 7,000+ operational team- Counseled cadets with dietary needs- Improved the overall fitness of collegiate athletes and US Olympic trainees- Trained 260+ cadets on military knowledge; prepared them for active duty service, including protocol, acumen, decorum, integrity, management, and excellence- Planned and executed a military tattoo ceremony; led the committee for the Force Shaping Initiative for the US Air Force Academy Base- Oversaw a team of 10 tasked with the successful readiness and deployment of base-wide Airmen Show less

  • Force Support Officer

    Jan 2017 - Dec 2019

  • Deputy Military Training Officer

    Mar 2015 - Dec 2016

  • Dietetic Technician

    Sept 2014 - Mar 2015

  • Force Support Assistant Deputy Director

    Jun 2013 - Aug 2014

  • Mission Support Group Executive Officer

    Jun 2012 - Jun 2013

  • MSG Executive Officer

    Jun 2009 - Jun 2012
• 

  Instant Teams

  Jul 2019 - Jun 2022

  Sales Manager

  - Led sales for the initial 12 months of operations to reach $1M in sales- Identified and captured new business opportunities- Proactively cultivated relationships and valued customer service with fostered client loyalty, resulting in repeat business and Fortune 100 deals for the company- Identified trends and areas of opportunity in management operations- Increased Monthly Recurring Revenue (MRR) by 200% within the year (2019-2020)- Doubled the company’s revenue in 6 months in 2020- Developed and managed a high-performing and collaborative team of 3 high-performing sales representatives- Devised GTM plans and led the company through 2 funding rounds; increased an average deal size by 400% in one year Show less

• 

  Factor 8

  Jun 2022 - Jul 2023

  Senior Account Executive

  - Collaborate with the revenue team to build processes, develop Go To Market strategy, process development, standardized discover frameworks, optimized demo flows, SME access, and product/marketing feedback loops- Recruit and build a winning sales team- Drive performance through improved sales processes and reinforcement methods- Coach members to achieve monthly, quarterly, and annual quota- Identify opportunities for continuous improvement in sales processes and procedures- Lead the sales team through account changes, thus yielding company growth- Organize quarterly and annual goals to meet revenue targets- Design and develop scalable processes to yield effective solutions Show less

• 

  Instant Teams

  Aug 2023 - Dec 2023

  CX Solution Consultant
• 

  MyBaseGuide

  Dec 2023 - now

  Ensuring our military community connects with the brands that benefit them and support us.

  • Vice President Military Brands

    Dec 2023 - now

  • National Account Manager

    Dec 2023 - Jan 2024
• 

  Military Brands

  Mar 2024 - now

  VP of Military Brands

  Now MyBaseGuide, VeteranLife, and MilSpouses are all part of Military Brands