Jairo E. Leal

Experience

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  UNE EPM Bogotá

  May 2008 - Nov 2008

  Datacenter Engineer

  Role: Support and Datacenter Management EngineerMaintenance engineer in charge of PC’s and communication equipment for Secretaria Distrital de Movilidad Project. First and Second level support to end users and data link monitoring for different entity locations. Basic knowledge in Dataprotector, Access Control systems, Fire Protection Systems management based in Nagios and Cacti (monitoring and statistics analisys).

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  Huawei

  Nov 2008 - Sept 2012

  Implementation Project Manager for Network Roll Out Department. Responsible for the planning, direction, execution, resources coordination, control and evaluation of different telecommunications projects effectively and efficiently. Preparation of all operational, technical, administrative and financial documentation, include: operational plans, reports, estimates, tender documents for procurement of goods, services and works contracts, orders, etc. Negotiating with clients, resource management, control schedules. ETB Metro Ethernet Network Expansion. ETB Carrier Ethernet main and secondary rings expansion. New Core for ETB Carrier Ethernet Network for Colombia Movil 4G. Show less Description: Second Level Support for ETB Metro Ethernet Network and Carrier Ethernet network. Advanced configurations over Huawei Datacomm products (Quidway Series 6500, 3300, 5300 and 9300 also NE80E routers). U2000 Platform maintenance for Metro Ethernet Network. N2000 Platform maintenance for Carrier Ethernet Network. Failure Diagnosis and troubleshooting. MPLS Basic configurations. Traffic analysis statistics, new services inventory and network availability.Main Achievements: Support to Huawei thrid level engineers in Retoma Project, in carrier Ethernet and Metro Ethernet networks configurations, allowing the success of this operation. Optimizationprocess implementation for specific task development in ETB Enlistment and direct negotiation with the client for off-hours activities, like maintenence windows and remote support.Since March 23rd 2010 until November 15th 2011Company: Adecco – Huawei Technologies LTD CORole: Operation & Maintenance EngineerDescription: Operation and Maintenance for the Carrier Ethernet network for ETB. MPLS alarm monitoring, failure detection and first level support for N2000 DMS Datacom Network Management.Traffic analysis statistics, new services inventory and network availability. Basic concepts for NE80E routers and Qudway S6500 Switches (Huawei).Main Achievements: Time optimization process design and implementation for routine tasks as daily reports and database backups.Since April 18th 2009 until March 22nd 2010.Role: Operation & Maintenance EngineerDescription: Operation and Maintenance for the SDH National Transmission network for Colombia Movil (TIGO). Provisioning operations, failure detection and first level support for OSN3500 andtransmission resources. Traffic analysis statistics, optics power and network availability.Main Achievements: Documentation design for the client as operation memories and failures troubleshooting manuals.Since November 18th 2008 to March 3rd 2009. Show less

  • Project Manager

    Nov 2011 - Sept 2012

  • O&M Engineer

    Nov 2008 - Nov 2011
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  Azteca Comunicaciones Colombia

  Mar 2013 - May 2015

  Service Delivery Manager

  Responsible for coordinate the services delivery for corporate clients and SMEs, ensuring customer satisfaction within expectations of the product purchased. Follow the entire installation process and delivery of communications links within Colombian territory in different access technologies (fiber, radio etc..). Internal control for compliance schedules, monitoring purchase orders of equipment and other services. Verification of customer satisfaction during the installation process. Delivery of documents to the areas of sales and support. Show less

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  Avantel S.A.S.

  May 2015 - Jun 2017

  Fiber optics and networks engineer

  - Follow-up to business opportunities, particular projects, commercial accompaniment in technical aspects.-Optimize cost-effective solutions while maintaining company quality standards.-Design and implement commercial proposals according to the requirements of internal and external clients.-Validate new projects detected by the commercial area, business analysis and profitability of the same.-Resolution of problems, queries and technical queries differentiating service.- Expertise areas include IP, SDH, microwave, fiber optics and LTE projects. Show less

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  INRED LTDA

  Jun 2017 - Oct 2017

  Operations Director

  - Organize working groups for projects in different ICT environments and ensure their correct resource planning, development and fulfillment of the proposed objectives. - Identify new and existing clients needs to develop posible commercial deals.- Support staff in critical decisions by balancing costs and quality, maintaining customer satisfaction and the organization welfare. - Evaluate commercial proposals with clients and allies necessary for develop projects. - Participate actively in managerial decision making. Show less

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  Azteca Comunicaciones Colombia

  Nov 2017 - now

  - Implement and manage initiatives to enhance customer satisfaction by analyzing feedback, identifying pain points, and implementing strategic improvements in service operation. - Led a comprehensive training program for customer service teams, focusing on communication skills, conflict resolution, and product knowledge, leading to a more skilled and motivated team capable of delivering exceptional customer experiences and handling complex inquiries efficiently. - Cross-functional collaboration to customer support processes, introducing innovative solutions and refining workflows to reduce response times, enhance efficiency, and improve overall customer experience, resulting in a more agile and customer-centric operation. Show less

  • Customer Experience Manager

    Nov 2023 - now

  • Installation Manager

    Jul 2021 - Nov 2023

  • Installation Coordinator

    Nov 2017 - Jul 2021