Deepak Singh

Deepak Singh

Vice President

Followers of Deepak Singh903 followers
location of Deepak SinghMumbai, Maharashtra, India

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  • Timeline

  • About me

    Vice President ( Group)

  • Education

    • Meghdoot Technical College

      1997 - 1999
      Diploma Diploma in Automobile Technician A
    • Kendriya Vidyalaya

      1987 - 1993
      School School

      Activities and Societies: Cricket and Team building Exercise Study

    • R.M. College, Saharsa

      1994 - 1996
      Graduate
  • Experience

    • Fortpoint Automotive Cars Pvt Ltd

      May 2013 - Aug 2022
      Vice President

      Job Descriptions: Plan, organize, lead and control total service management operations.  Set and monitor service performance targets for workshop.  Monitor customer satisfaction reports and trends.  Share customer satisfaction information with service personnel for countermeasure planning and monitoring.  Conduct weekly/monthly meetings for analysis of key performance indicators (productivity, efficiency, labor earnings, parts consumed in workshop, etc.) and expenses. Provide monthly performance results to the CEO.  Monitor complaint resolutions and analyze complaints generation, countermeasure for improvement.  Plan and recruit workshop manpower. Plan and implement good HR practices like Appraisal system, incentives, and recognition schemes.  Set marketing strategies to target new business and fleet companies.  Plan and execute special offers to enhance business Ensure efficient service operations through providing adequate tools and equipments, and smooth workflow procedures.  Maintain service and parts coordination through regular meetings with Parts Manager.  Conduct analysis of market competitors, market conditions and campaign effectiveness.  Promote customers satisfaction by planning effective appointment system, service reminder systems, loyalty programs like AMCs, etc.  Monitor service shop environmental and safety issues.  Ensure customer confidence is enhanced through a clean and orderly service operation.  Ensure Maruti Suzuki infrastructure standards are maintained, policies and procedure are followed. Show less

    • Navnit Motors Pvt Ltd

      Jul 2019 - Aug 2022
      Vice President
    • Madhuban Toyota

      Aug 2022 - May 2023
      Vice President
    • Arpanna Automotive Private Limited. Millinnium Toyota

      Jun 2023 - now
      Vice President
  • Licenses & Certifications

    • Diploma