Deepak Singh

Experience

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  Fortpoint Automotive Cars Pvt Ltd

  May 2013 - Aug 2022

  Vice President

  Job Descriptions: Plan, organize, lead and control total service management operations.  Set and monitor service performance targets for workshop.  Monitor customer satisfaction reports and trends.  Share customer satisfaction information with service personnel for countermeasure planning and monitoring.  Conduct weekly/monthly meetings for analysis of key performance indicators (productivity, efficiency, labor earnings, parts consumed in workshop, etc.) and expenses. Provide monthly performance results to the CEO.  Monitor complaint resolutions and analyze complaints generation, countermeasure for improvement.  Plan and recruit workshop manpower. Plan and implement good HR practices like Appraisal system, incentives, and recognition schemes.  Set marketing strategies to target new business and fleet companies.  Plan and execute special offers to enhance business Ensure efficient service operations through providing adequate tools and equipments, and smooth workflow procedures.  Maintain service and parts coordination through regular meetings with Parts Manager.  Conduct analysis of market competitors, market conditions and campaign effectiveness.  Promote customers satisfaction by planning effective appointment system, service reminder systems, loyalty programs like AMCs, etc.  Monitor service shop environmental and safety issues.  Ensure customer confidence is enhanced through a clean and orderly service operation.  Ensure Maruti Suzuki infrastructure standards are maintained, policies and procedure are followed. Show less

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  Navnit Motors Pvt Ltd

  Jul 2019 - Aug 2022

  Vice President
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  Madhuban Toyota

  Aug 2022 - May 2023

  Vice President
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  Arpanna Automotive Private Limited. Millinnium Toyota

  Jun 2023 - now

  Vice President