Jeffrey McCann

Experience

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  Auto-Owners Insurance

  Mar 1999 - Aug 2012

  • Multi-line Claims Manager with $150,000 written draft authority• Supervised and led seven claim representatives and three administrative professionals• Recruited, interviewed, and hired claims associates• Responsible for training and skill development of associates• Managed claim representative workload• Helped plan goals and provided direction for the Claims Department• Served as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, and insurance contracts and endorsements• Identified departmental needs and implemented strategic solutions• Prepared and implemented catastrophe protocol• Planned and presented monthly staff meetings and an annual regional meeting• Participated in weekly meeting with management staff to plan direction of the Kentucky Region • Directed activities of facilities and operations Show less • Managed multi-county territories as a branch and resident field representative• Communicated effectively and efficiently with policyholders and claimants• Investigated and settled personal and commercial property, liability, automobile, and workers’ compensation claims • Negotiated large losses and litigated files • Experienced in legal depositions for a claim file • Wrote property damage estimates using Marshall & Swift/Boeckh software• Calculated business income and extra expense claims and loss of rents• Managed agency relationships through regular office visits Show less

  • Claims Branch Manager

    Jan 2004 - Aug 2012

  • Senior Claims Examiner

    Mar 2003 - Jan 2004

  • Claims Representative

    Mar 1999 - Mar 2003
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  Claim Referral, LLC

  Nov 2012 - Jan 2013

  Supervisor/Adjuster

  • Traveled to New York to inspect losses from Tropical Storm Sandy• Organized, managed and settled 75 losses in an extremely fast paced environment• Scoped and estimated claims using Xactimate software

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  Crawford & Company

  Feb 2013 - now

  Team Manager II

  • Provide supervision and direction to thirteen adjusters• Train, develop, and set expectations for adjusters• Manage adjuster workload & find solutions for improvement to reach benchmarks• Maintain and grow relationships with clients/insurers• Review open files within 7 days and at 30 day intervals• Review adjuster billing and monitor production/goals• Review and approve/reject client reports • Work with other areas to solve issues or improve efficiencies• Audit files in accordance with Professional Standards Review• Document and recommend corrective action appropriately• Utilize Xactimate & Symbility software Show less