Lorie B.

Experience

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  Chevy Chase Bank

  Dec 2006 - Jan 2009

  Lead Teller Representitive

  Maintained branch operations and supervised tellers’ line. Trained new hires in the teller position and delegated duties. Ordered, shipped and received all cash for daily customer transactions. Served as the Main Vault custodian and prepared monthly branch activity reports.

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  Mary Washington Healthcare

  Jan 2009 - Jun 2012

  Medical Receptionist

  Transcribes Physician orders and coordinate scheduling of patient test, diagnostic procedures and transports. Review patient charts, answer telephone and patient call bells. Create a flow of communication between the Physicians, patient families and nurses. Understand knowledge of medical terminology and equipment. Greet patients with a smile. Register and Schedule patients using Schedule Maximizer for outpatient procedures. Complete task associated with checking patients in /out for service. Collect insurance information needed for verification. Collect copays by credit card, cash or check. Super user when implementing new system upgrades. Show less

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  West Asset Mgmt

  Jul 2012 - Sept 2013

  Student Account Representitive

  Answers and makes phones calls to owners of student loans. Obtains verifying information such as social security, date of birth and demographic, to ensure that we are following federal guidelines. Provides highest quality customer service, while building relationship with customers. Advises borrowers’ best method to remain current with their student loans and assist with payment methods. Follows up with borrowers’. Tracks documentation sent between borrower and service company.

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  Union Bankshares Corp.

  Sept 2013 - May 2016

  Customer Contact Representative

  Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests. Perform account maintenance and match appropriate products to customer's needs. Proactively analyze callers' needs. Use standard screens, scripts and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues. Navigate a computerized system to address and resolve callers' issues. Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures. Other duties as assigned. Show less

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  Centauri Health Solutions (formerly Ivy Ventures LLC)

  Jun 2018 - Dec 2020

  Scheduling Coordinator II

  • Assist the clinical providers in coordinating administrative task, scheduling appointments verifying insurance and performing appeals along with other duties.• Maintained appointment schedules for multiple specialty care clinics.• Scheduling, canceling, updating patient appointments and or consults; entering no show information, monitoring from several electronic sources.• Analyze health records to identify all pertinent diagnosis and procedures for outpatient coding and evaluate the adequacy of the document.• Apply laws and regulations on the confidentiality of health information (i.e. Privacy Act, HIPAA and Freedom of information act).• Apply current coding classifications (ICD 10) to a variety of specialty care areas for outpatient episodes of care.• Create a safe space for patients to have their medical encounters with compassion and care.• Ensured that all patient and insurance data was updated regularly and carefully input into company's computer system• Created and maintained spreadsheets and developed administrative and logistical reports• Answered 45 average daily phone calls to schedule appointments and address patient inquiries• Gathered information to file 3-4 appeals weekly for authorization denials and minimized inaccuracies by maintaining accurate records of approvals• Managed physician calendar, including scheduling patient appointments and procedures• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration Show less

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  May Institute

  Jan 2021 - Feb 2022

  Administrative Assistant

  Direct support to the Program director, completes payroll and other duties as requested. Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.Providing real-time scheduling support by booking appointments and preventing conflicts.Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.Screening phone calls and routing callers to the appropriate party.Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.Greet and assist visitors.Maintain polite and professional communication via phone, e-mail, and mail.Anticipate the needs of others in order to ensure their seamless and positive experience. Show less

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  DispatchHealth

  Feb 2022 - Jan 2024

  Medical Billing Specialist

  • Performs full scope of outpatient coding for diagnostic studies and outpatient encounters.• Accurately reviews the documentation within the health record to assigned International Classification of Disease (ICD-10) codes for diagnosis.• Code to the high specificity all complicated and complex disease processes, patient injuries and procedures in a wide range of radiological settings.• Directly consult with the technical staff for clarification of conflicting, incomplete, or ambiguous clinical data in the health record.• Applies advanced knowledge of medical terminology, anatomy and physiology, disease processes, treatment modalities, diagnostic test, medications, procedures as well as the principals of health services and the organizational structure to ensure proper code selection.• Adheres to the most current coding systems to include versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and /or Healthcare Common Procedure Coding System (HCPCS)• Uses a variety of computer applications in day-to-day activities and duties, such as outlook, excel, word and access; Competent in serval Electronic Health Record (EHR), LatticePro, Epic and Eclinicalworks.• Works within a team environment; supports teammates in group and personal goals while being able to work under pressure; copes well with frequently changing projects and deadlines. Show less

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  VCU Health

  Apr 2023 - now

  Radiology Informatics Support Assistant

  • Use picture archiving and communications system (PACS) to deliver digital images to better assist with patient treatment. I store and prepare images, and provide overall maintenance to the system.• Resolve any urgent discrepancies not allowing the radiologist to properly read the exam in a timely manner.• Communicate with peers to maintain a small window of time between exams being completed and assigned to Virtual Radiologist.

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  UHS

  Apr 2024 - now

  Appeals Specialist