Gaby Juarez, BA

Experience

• 

  IEHP

  Sept 2016 - now

  Professionally serve as the point of contact for the department, routing inquiries appropriately and responding timely and accurately. Maintain appointment schedule, proficiently using Microsoft Outlook calendaring tools. Maintain up to date list of contacts and legislative delegation. Coordinate meetings including scheduling, researching issue areas and assisting in presentation development, agendas, handouts and follow up. Coordinate travel arrangements and prepare corresponding itineraries and meeting research in a timely manner. Maintain a working understanding of health plan operations and emerging projects, as well as understanding CMS, DHCS, and DMHC legislative and regulatory process.Assist in legislative tracking and review. Review and proofread outgoing materials for grammar and comprehension. Process, track and reconcile department expenditures. Maintain positive working relations with IEHP Department Coordinators Administrative and Executive Assistants. Show less Supported Senior Director for Member Services. Daily Calendar Management. Scheduled and coordinated meetings, appointments, and luncheons. Maintained utmost discretion when dealing with sensitive topics. Planned managerial staff’s team building activities. Answered phone calls, responded to emails and interfaced with internal and external clients. Prepared, processed, and distributed various evaluation awards, status adjustments, data/information requests, and key organizational reports. Supported wide-ranging personnel and administrative functions in support of company hiring objectives. Prepared and scheduled management and high level director interviews within department. Handled a variety of classified documents, directed and administered staff projects. Focused on employee development in participation through the departments morale committee. Handled and maintained confidential personnel files. Prepared and processed recommendations for awards, promotions and presentations. Show less Maintain Manager’s and Supervisor’s daily schedules. Scan and File interview folders, job bids, reviews and mail request. Schedule meetings for department projects, annual reviews and coachings. Provide by-monthly minutes for Supervisor Best Practice meetings. Prepare and set up for Wednesday Morning Meetings by creating agenda’s and presentations/meeting content. Assist in preparation and cleanup of our department’s QA Continental Breakfast. Organize January Rediness lunches for Member Services.Maintain Birthday Boards, call center call off cards, and provide phone coverage for upper management phone lines. Also successfully trained in Jive, Ioffice, ADP, CRM and Verint programs. Active member of the Member Services Morale committee. Participated in Member Support Value Stream #2, which resulted in a total elimination of 11 unnecessary reports, we merged reports into one solid distribution location accessible to all Managers and Supervisors. Show less

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