Christopher Uptergrove

Experience

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  Express Scripts

  Jan 2002 - Feb 2011

  ● Primary contact for clients during their Implementation.● Responsible for overseeing benefits, membership, performance guarantees, and pricing were documented and set-up accurately.● Managed change requests and reviewed lessons learned to ensure improve efficiency with each new client.● Fostered the relationship between clients and Account Management to ensure a smooth transition after go-live and possible up-sell opportunities going forward.● Led cross functional diverse teams locally and virtually taking responsibility for the client relationship while ensuring accountability.● Performed multi-functional roles to build strong relationships and influence clients including: product management, sales, and consulting to ensure a project’s success.● Detailed speaker who trained hundreds on Specialty Pharmacy during multiple weeklong onsite visits. Show less

  • Implementation Project Manager

    May 2006 - Feb 2011

  • Client and Benefit Analyst

    Sept 2004 - May 2006

  • Research Specialist

    Jan 2002 - Sept 2004
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  Walt Disney World

  May 2011 - Sept 2012

  Research Specialist

  ● Worked in 18 different resorts and all 4 main theme parks; self-motivated and able to handle confidential information and working cross functionally.● Obtained detailed user stories and experiences from guests, ensuring that executives had the most up to date information needed to maximize satisfaction.

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  Puricorp

  Sept 2012 - Mar 2018

  Project Manager

  ● Expanded sales through Google Ads, email distributions, and subscription program offerings.● Managed inventory procurement and long term storage for containers, labels, and completed products from the manufacturer.● Managed vendor relationships with 3 different shipping providers allowing for global shipping to over a dozen different countries.● Built the company’s official dashboard, tracking sales and expenses for all 7 products offered.● Active participant in the development and implementation of new products, packaging, and inventory management. Show less

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  Magellan Health

  Mar 2018 - Aug 2023

  ● Managed the entire reporting product under our Utilization Management business, leading a complete overhaul of documentation and a 200% increase of data dictionary utilization.● Main liaison between Sr. Leadership, Account Management, Operations, and IT; leading weekly task force and Business Change Control calls.● Developed and documented reporting requirements, managed priority, sprint planning, and user acceptance testing.● Elicited engagement in daily stand-up, grooming, and retrospective calls to build team relationships and ensure efficient sprints with minimal to no carryover.● Subject Matter Expert involved in designing the reporting layout for 2 separate system migrations.● Continued partnering with compliance and operations to represent the company and support our clients in CMS audits. Show less

  • Product Owner

    May 2020 - Aug 2023

  • Data and Reporting Analyst II

    Mar 2018 - May 2020
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  Prime Therapeutics

  Aug 2023 - now

  Product Group Owner

  ● Coach a team of full time Product Owners, delivering strong results and on time delivery of all roadmap projects.● During the company migration to Prime Therapeutics, directly lead the Scrum team tasked with rebuilding our client file feed system.● Reporting representative for the company-wide modernization project, ensuring that all future systems and products have robust and accurate data to validate: our member first model, the cost saving services we provide our clients, and 100% audit scores from State and Federal government programs.● Initiated a department wide documentation project for the entire life cycle of a member and authorization to mitigate company risk and business continuity. Show less