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Olena Shpak

Olena Shpak

Reservations agent

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  • Timeline

  • About me

    Assistant Guest Relations Manager

  • Education

    • University of Sorbonne Course de civilization Française de la Sorbonne

      2010 - 2011
      Bachelor Degree Hospitality Management

    • Essec Business School Paris

      2011 - 2013
      MBA in Hospitality Management Hospitality Management

      Activities and Societies: Teacher assistant at ESSEC business school for Business computing (Excel)

    • AIM - Académie Internationale de Management

      2007 - 2010
      Bachelor Degree in Hotel Management Hotel Management

  • Experience

    • Hotel Plaza Athénée - Dorchester Collection

      May 2008 - Sept 2008
      Reservations agent

      • In charge of reservations for individual guests• Responsible for daily and monthly reports

    • Hotel Oreanda

      May 2009 - Sept 2009
      Receptionist

      • Handled individual guests’ booking process • Edited daily and monthly reports• Part of the team, who reached highest REVPar in the history of Paris hotels• Cross training in Reception, Housekeeping and Guest Relations Department

    • Hotel Plaza Athénée - Dorchester Collection

      May 2010 - Sept 2010
      Reservations agent

      • Handled individual guests’ booking process • Edited daily and monthly reports• Part of the team, who reached highest REVPar in the history of Paris hotels• Cross training in Reception, Housekeeping and Guest Relations Department

    • St. Nicolas Bay Resort Hotel & Villas - Small Luxury Hotels of the World

      Jun 2011 - Sept 2011
      Assistant Guest Relations Manager

      • Dealt with international clients and particularly with Russian market • Organisation of special events (birthdays, private evening)• Dealt with tour operators (site inspections)• Managed guest complaints

    • The Ascott Group

      Apr 2012 - Sept 2012
      Assistant Operations Manager

      • Responsible of different operational projects, their execution and presentation to the management.• Realisation of the project for development department: Created the new rent structure for one of the properties in Paris to be proposed to the owner.• Assisted Marketing department: Market analysis, competition and opportunities. • Worked with financial department: Preparation of the budget for the year 2013• Conducted market and financial analysis of the properties in Europe

    • FRHI Hotels & Resorts

      May 2014 - Oct 2015
      LDP Supervisor Rooms

      • Housekeeping Supervisor - Gouvernante and evening shift Supervisor: Managed housekeeping team and was responsible for evening operations. Created LDP Housekeeping guide and Automated reports.• Individual Reservations: Created new template for offers sent to clients and 3rd parties.• Night Audit and Night Manager:Manager on Duty and responsible for all hotel operations during night, including Front Office operations, night audit and hotel safety and security. • Reception Supervisor:Supervise reception team and assure smooth front office operations. Show less

    • Hôtel Le Meurice

      Feb 2017 - Feb 2018
      Receptionist

    • Four Seasons Hotel George V, Paris

      Feb 2018 - now

      • Assistant Guest Relations Manager

        Dec 2023 - now

      • Front Office Supervisor

        Feb 2018 - Dec 2023

  • Licenses & Certifications