JDP DePoe

Experience

• 

  Apple

  Jan 2006 - Jan 2010

  Apple Retail

  Apple Retail was an amazing period of growth for me! I was one of our top earners for the store for the first 3 years. I lead the iPhone team to become champions of our region. I did peer-to-peer training and was responsible for training and mentoring our new store employees in my final year. I loved this role so much!

• 

  Self-employed

  Jan 2010 - Jan 2013

  Social Media Marketer for Small Business

  I taught small business owners how to run their socials. I created social media strategies, taught clients how to maximize their time and leverage each platform appropriately.

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  Good For Her

  Jan 2013 - Jan 2015

  Store Manager and Event Co-Director

  I had the opportunity to grow sponsor relationships, select award winning films and help to run the most fun and exciting two day film screening and award show in Toronto, the TIPF. I also worked with a team of 6 to build a following of loyal customers, we offered personalized and educational service. This role was about team building, and creating an oasis-like environment for the team and our customers. We also weren't afraid to have a lot of fun along the way!

• 

  Shopify

  Apr 2015 - Oct 2018

  Customer Support

  Front line customer service and level 1 technical support for Canada’s largest e-commerce platform via chat, phone and email. I problem solved for and supported the over 600,000 customers who use Shopify. I was a risk specialist, working with the Fraud team to find fraud committed on the platform. I helped restore the customer relationship once merchants were no longer eligible to use Shopify Payments, our in-house payment gateway. I also trained new support team staff (50+) as part of our mentorship program. I built documents for internal training purposes on responding to irate merchants as part of the incident response team. Show less

• 

  Chub Love

  Jun 2018 - now

  LadyBear

  Leading body liberation workshops to help folks come to a place of body acceptance.Teaching opportunities have included presenting workshops at the University of Western Ontario, Sheena's Place, and the National Eating Disorder Conference (NEDIC).

• 

  MavTek Inc.

  Oct 2018 - Oct 2019

  Helping our Stars recover their missing payments was my main focus. I built out all of the documentation for my role. I created the manual as the role grew. As a fraud and compliance specialist I scrubbed accounts to find commitment of fraud on the platform. I also worked with our Stars to ensure all accounts were both tax and banking compliant. Front line customer service and level 1 technical support for the world’s largest clip site. I supported both our content creators and our site members via chat and email. Striking a delicate balance to ensure everyone had their needs met, I was able to strengthen my diplomacy and negotiation skills.

  • Fraud Agent -

    May 2019 - Oct 2019

  • Customer Service Specialist

    Oct 2018 - Apr 2019
• 

  Maple (getmaple.ca)

  Apr 2020 - Mar 2022

  Clinical Operations Support

  Created and constantly worked to improve onboarding and tracking systems for project management.Trained new medical health providers, as well as teammates on Maple processes. Created training on Accessibility for medical professionals using Maple.Worked across teams to ensure that Maple is offering trans and 2SLGBTQ+ inclusive processes and build in anti-oppressive practices.Work with new medical providers to ensure their experience is positive and they remain engaged with Maple.

• 

  Canadian Federal Government

  Feb 2022 - now

  Payment Services Officer

  One call resolution using a white glove customer service standard framework. I ensure all Employment Insurance (EI) accounts are current per EI legislation. Ensuring all callers receive correct information per the Employment Insurance Act. Deescalating calls using non-violent communication and aiming for a positive resolution of all calls.