Andriy Zhu

Experience

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  VAVO LIMITED

  Jul 2011 - Feb 2014

  Provide Technical Support to MAC and Network Device Users.Assist Senior Products Engineer Team Leaders. Provide Information Technology Support to Apple iOS End Users.Promoted as Senior Apple Products Engineer as Excellence on Key Performance Indicator, Paper Test and Interviews.Recommend AppleCare.

  • Senior Apple Products Engineer

    May 2012 - Feb 2014

  • Apple Products Engineer

    Jul 2011 - May 2012
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  Unisys International

  Feb 2014 - Dec 2016

  Take Phone Calls from All Microsoft Information Technology HelpDesk Engineers Globally. Handle ServiceNow Tickets on SharePoint, Outlook, Office, Yammer. Provide Information Technology Technical Support to Escalated Users.Use PowerShell and cmdlets to Connect to SharePoint and Outlook Server to Manage Sites’ Size, Permission etc. and Users’ Permissions and Accounts etc.Cooperate with Colleagues in India. Gain Permission and Knowledge.Assist Senior Microsoft Information Technology HelpDesk and Application Support Team Manager.Organize and Deliver Training to Microsoft Information Technology Helpdesk Team Leaders, Subject Matter Experts, Mentors and Engineers. Show less

  • Senior Information Technology Helpdesk Engineer for Microsoft

    Apr 2015 - Dec 2016

  • Information Technology Helpdesk Engineer for Microsoft

    Feb 2014 - Apr 2015
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  Automated Systems (H.K.) Limited

  Dec 2016 - now

  Information Technology Deskside Engineer at Jones Lang Lasalle

  Provide Information Technology Technical Support to All Jones Lang Lasalle East China Staff (Including Director Level and Above).Handle about 5 Incidents and 20-30 Service Requests Tickets Monthly in Smart Cloud Control Desk of International Business Machine. Handle about 10 Walk in Tickets Daily.Assist Jones Lang Lasalle Information Technology Operation Manager on Team Management.Responsible for Information Technology Department Phone Extension, Large Meetings Support inside and outside of HKRI Office and Foreign Staff Support in Information Technology Deskside Engineer Team.Train New Information Technology Deskside Engineers.Manage Information Technology Assets, including Hardware, Software, Data and Account.Responsible for Local Information Technology Technical Support to Jones Lang Lasalle Wuhan, Nanjing and Hangzhou office.Communicate with Vendors. Perform Regular Check and Maintenance to Information Technology Devices. Show less