Experience

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  Electronic arts

  Jul 2002 - Dec 2002

  Qa software tester (temporary)

  • Communicated new issues directly to the development team clearly and concisely via our bug tracking system.• Assisted with bug regression with each new build.• Created and completed test cases with each new build.

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  Namco/bandai games america inc

  Oct 2004 - Sept 2008

  Qa software tester

  • Implemented testing of Microsoft, Sony and Nintendo submission standards.• Communicated new issues directly to the development team clearly and concisely via our bug tracking system.• Assisted with bug regression with each new build.• Created and completed test cases with each new build.

• 

  Cryptic studios

  Sept 2008 - Feb 2011

  Qa software tester/live product support

  • Lead a small team to ensure testing for new increments was completed quickly and complied with documentation.• Communicated new issues directly to the development team clearly and concisely.• Managed JIRA database to track new, open and resolved bugs as well as new and upcoming tasks for future updates.• Created and completed test cases with each new build.

• 

  Kabam

  Feb 2011 - Aug 2011

  Qa playtester

  • Assisted with crafting test cases for utilization on future tests.• Quickly and efficiently executed test cases.• Monitored in-game issues reported by players and worked with the design and customer support teams to communicate new PBIs for future sprints.

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  Aeria games gmbh

  Feb 2012 - May 2014

  • Analyzed player spending habits and metrics to meet monthly revenue goals.• Assisted Lead Producer by handling promotion planning, execution and payouts.• Requested and tested new features to both boost monthly revenue and include in future promotions. • Scheduled and performed tests during weekly server maintenance. • Analyzed and communicated game issues to the Associate Production team.• Assisted the billing team by monitoring IP lists and new spenders to battle in-game fraud.• Assisted with the training of new hires.• Maintained a high level of customer support quality through high ticket turnaround.• Managed forums and volunteers to promote growth and participation, both in and out of game.

  • Assistant Producer

    Sept 2013 - May 2014

  • Customer Support Representative/Community Manager

    Feb 2012 - Sept 2013
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  Perfect world entertainment, inc.

  Jul 2014 - Sept 2016

  • Crafted a new orientation plan to train new hires in the use of the QA team's tools, bug writing procedures and best practices.• Coordinated with development team in China on expansion releases, launching on new platforms, and content testing.• Managed scheduling, evaluation, and staffing for a team of QA testers.• Migrated JIRA database to new cloud bug database.• Worked with production to schedule testing for upcoming features and in-game shop items. • Crafted and executed new test cases for iOS Mobile Dev teams.• Performed evaluation and post-mortem reports for content updates as a point-of-contact between publishing QA lead and developers QA team.• Created and updated internal wiki pages with up-to-date information for ease of testing. • Executed Microsoft XR console submission requirement tests while on the console team.• Coordinated with local testers and external developers for test case creation and completion.

  • QA Lead

    Oct 2015 - Sept 2016

  • Acting Mobile QA Lead

    Aug 2015 - Oct 2015

  • QA Analyst

    Jul 2014 - Aug 2015
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  Super evil megacorp

  Sept 2016 - Mar 2019

  • Coordinated testing and task execution across multi-disciplinary teams.• Acted as a liaison between the local QA team and external testers overseas.• Built, tested, and deployed builds to internal testing and Public Beta environments.• Spearheaded testing of PC and Mac desktop clients as a lead-in to a multi-platform launch.• Utilized post-mortems to craft new processes to streamline testing and development. • Established onboarding processes for new QA team members.• Built, tested, and deployed builds for internal and external test teams.• Coordinated internal and external test teams for monthly iterative releases.

  • QA Lead

    Feb 2018 - Mar 2019

  • Senior QA Analyst

    Sept 2016 - Feb 2018
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  Big fish games

  Apr 2019 - Nov 2019

  Quality assurance lead

  • Created new test suites unique to each new game or machine in a release.• Coordinated with engineers, designers, and artists in an Agile framework for each new feature release.• Documented internal testing methodologies and tools for training new hires.

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  Bazooka tango

  Nov 2019 - Oct 2022

  • Collaborated with design, engineering, art, and external QA to define project goals and milestones.• Identified potential risks and implemented strategies to avoid or mitigate them.• Provided regular updates to stakeholders and addressed any concerns or roadblocks. • Fully established all internal QA processes.• Overhauled bug and task tracking databases to better track progress and overall project health.• Established test plans with art, design, and project management teams.• Wrote and maintained internal test cases and design documentation.

  • Sr. Manager - Development & Quality Assurance

    Oct 2021 - Oct 2022

  • Quality Assurance Manager

    Nov 2019 - Oct 2021
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  Visual concepts

  Oct 2022 - Jan 2024

  Quality assurance team lead

  • Coordinated with stakeholders to establish a flexible and sustainable test plan for short and long-term development.• Established new processes and methodologies to track test coverage, progress, and overall project health.• Mentored QA team members to improve skill sets with a focus on reliability and autonomy.• Collaborated with direct reports, establishing risk mitigation strategies and proactive test planning.

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  Fuzzybot

  Jan 2024 - now

  Qa manager