Experience

• 

  Aiesec

  Jan 2011 - Jan 2012

  Team member communications

  -Audience targeting-Social media marketing-Graphic design

• 

  Trident freight l.l.c.

  Mar 2012 - May 2012

  Chartering intern

  I was trained by Dimitar Rusev, head of the chartering department.He taught me:- how manage shipping correspondence- how to build Bill of Landing- the main purposes of the documents, accompanying the ship- how to calculate freightAlso I was introduces to large amount of cases in the Shipping Business and how were the solved.

• 

  Britanica

  Nov 2012 - Apr 2014

  Office assistant

  Planning, organizing and management of intensive groups of students ( which includes doing statistic research on the local and national marker, making predictions and attracting new clients by organizing public events targeted at specific part of the market and different marketing strategies)Working with clients- making consultations and positioning different products and services of the companyHandling documentation- creating offers, proposals, corporate and regular reports, orders, etc.Planning and organizing events and coursesMaking and presenting presentations on conferences and trainingsConsultative and Team Sales Show less

• 

  Cargill

  Jan 2014 - May 2022

  •Execute end-to-end freight contracts, applying the defined contractual terms to optimize the profit of the sea voyage.• Analyze risk factors when moving shipments and use discretionary authority to evaluate and make reactive changes to maximize profit and loss, following through with tracking and directing vessel movements to optimize speed, product quantity, and fuel to maximize voyage results. • Monitor vessels within a region for specific customers with a full grasp of specific customer requirements.• Provide running support to the commercial team on voyage estimates by evaluating cargo quantity, consumptions, and other costs, analyzes voyage data, and provides analysis to improve trade activities.• Ensure all compliance risks are analyzed and acted proactively to avoid.Separately from the daily task, active participant in numerous digitalization and innovation projects.Veson Products (IMOS + Veslink) Super User highlights:• Extensive knowledge of the system from operational, financial and commercial perspective• Active participant in testing, VIP implementations, integration, and training• Creator of multiple Veslink Forms and Voyage instructions integrated in the day to day work• Testing, training, support and best practices for integration Show less

  • Vessel Operator

    Oct 2017 - May 2022

  • Post-fixture Liquidator

    Apr 2014 - Sept 2017

  • Intern

    Jan 2014 - Apr 2014
• 

  Zeronorth

  May 2022 - now

  - Effective Project Planning and Execution: Oversee customer implementation, from the initial kick-off through to go-live.Ensuring smooth onboarding+training of key accounts and maintaining high adoption and satisfaction throughout the client's life cycle- Proactive Problem Solving: Anticipated and mitigated risks, ensuring smooth project progress and successful outcomes.- Customer-Centric Project Leadership: Guided successful product development initiatives by understanding customer needs and fostering strong relationships.- Cross-Functional Collaboration: Collaborated with product managers, developers, and designers to define project scope and align stakeholder perspectives.- Valuable Subject Matter Expertise: Actively participated as an SME, providing critical insights to drive product enhancements and market competitiveness.- Data-Driven Decision Making: Utilized data analysis to identify opportunities for product optimization and drive higher customer satisfaction.- Establish and nurture relationships with key clients, guiding them towards usage and value targets.- Lead proactive interactions (both virtual and in-person) rooted in customer success plans, monitor progress and suggest avenues to bolster ROI- Track and report on key customer performance metrics, both internally within ZeroNorth and externally to client stakeholders. Show less

  • Product Manager

    Mar 2024 - now

  • Senior Customer Success Manager

    Mar 2023 - Jun 2024

  • Customer Success Manager

    May 2022 - Mar 2023