Experience

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  Nakuru water and sewage services company

  Aug 2018 - Oct 2018

  Customer relations intern

  AchievementI was able to interact with customers one on one. This enabled me to hear their grievances and being able to provide them withviable solutions. I was taught how to deal with both positive and creative criticism from my superiors as well as fellow colleagues.ResponsibilitiesIncharge of data entry both on Excel and spreadsheet thus increasing efficiency of all employees by 16%Responding to upto 40 calls daily and offering viable solutions within the shortest time.Filling upto 75 customer complaints on a weekly basis. Advertising and Marketing this was done through platforms such as Facebook and company website.Drafting content, updating social media platforms. Show less

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  Apex collections africa

  Jun 2019 - Mar 2020

  AchievementThis opportunity afforded me to develop strong communication skills both writing and speaking. The job equipped me withproblem- solving skills which have enabled me to be both dependable and reliable even during a crisis.ResponsibilitiesIn charge of a team of 15 call agents on a monthly basis.Responding upto 200 customer calls and 30+emails daily.Converting between 20-30 inbounds calls on a daily basis.Managed clients with questions and complains.Assign duties to call agents. Show less

  • Team Champion and Customer Relations Officer

    Oct 2019 - Mar 2020

  • Call Center Representative

    Jun 2019 - Oct 2019
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  Neema knitters and emboidery enterprise

  Oct 2020 - now

  Administrative officer

  Responsibilities:Directly dealing with the customers inquiries and complaints.Incharge of social media platforms which play a key role in marketing the products we sell as well as the business. Since the introduction of social media there has been a growth of upto 12%.Order Management which has resulted to improvement of order to cash cycle which is how our business receives, processes, manages and completes customer orders.Pre and Post delivery issues, it is through this role that I am able avart crisis and maintain good relations with old are new clients.Generate reports on Excel and PowerPoint to research on competitors and identity target markets to help optimize the website.Create and improve operations processes for customer inquiries, solving 100+ customer inquiries through CRM software such as Zendesk. Show less