Experience

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  Speed track info soft solutions

  Jan 2006 - Jun 2007

  Software developer and tester

  Developing and Testing Software’s for Electronics and Technical Firms and also for Industrial Estates.

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  Zensar technologies

  Aug 2007 - Jun 2008

  Customer service associate

  In the early stages of my career, I honed my customer-centric approach as a Customer Service Associate at Zensar Technologies. My role involved informing customers about promotions and providing detailed product information. I actively contributed to operational process improvements, contributing valuable feedback based on daily inspections and performance measurements.

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  Mphasis

  Jul 2008 - Apr 2019

  Team lead

  During my tenure at Mphasis, I consistently exceeded service goals through astute resource management and the application of IT service management practices. My strength in fact-based analysis enabled me to identify problems and formulate effective strategies, ultimately enhancing performance. A standout accomplishment was the successful implementation of predictive healing customer service software, leading to significant cost savings. Additionally, I streamlined processes, significantly reducing average handle time through process improvements. Show less

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  Allstate india

  Apr 2019 - Apr 2022

  Team lead

  As the Team Leader, I held the pivotal role of coordinating activities on behalf of clients, serving as their single point of contact for immediate support needs. My expertise ensured processes and procedures accurately reflected customer environments, and I liaised effectively with internal service delivery teams to maintain exceptional service levels. My management approach was characterized by the adoption of ITIL processes, resulting in improved service delivery and customer satisfaction.

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  Qualys

  May 2022 - now

  Technical project manager

  At Qualys, I spearhead a comprehensive suite of project management responsibilities, ensuring the seamless execution of development and engineering projects. I adeptly handle planning, scheduling, resource allocation, and issue/risk management to drive projects toward successful completion. My leadership thrives on achieving milestones, delivering benefits, and effecting positive change within teams. My approach involves persuasion, critical thinking, and selecting the optimal paths for progress. Show less