Mingfai Rai

Experience

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  B&Q

  Jun 2007 - Dec 2009

  Customer Service Advisor

  From Checkouts & Returns, and Trading Departments – responsible for delivering great customer service and responding to any customer query. Support customers to choose the right products and solutions to create better homes. Keeping customers happy and the store looking in tip-top condition.

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  Iceland Foods

  Apr 2013 - Apr 2018

  Duty Manager

  Responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. Regularly meeting with upper management to stay up-to-date with organizational changes, issues and improvements.

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  British Airways

  Sept 2018 - Sept 2020

  Aircraft Dispatcher

  An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

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  Royal Navy

  Oct 2019 - now

  Communications Specialist

  An Engineering Technician Communications and Information Systems (CIS) Specialist, meaning I am always in the thick of the action working as an Online Network Engineer at the heart of every mission solving complex issues and enabling the secure exchange of mission-critical and mission-critical information. It is my responsibility to administer and provide specialist communications and IT equipment including classified information and cryptographic material to guarantee Operational Capability is delivered to the Command. Show less