Ben Fernandez

Experience

• 

  RB Partnership Solicitors

  Dec 2013 - Dec 2014

  Paralegal/Associate Cilex

  Assisting the senior partner in a wide variety of residential and commercial conveyancing duties.

• 

  Forex Trader & Coach

  Mar 2017 - Apr 2020

  Forex Coach

  I provide 1st-Class education in Forex trading that is simplistic, yet effective! These strategies then allow individuals to profit from a $5.3 Trillion per-day industry, directly from their smartphones!! A dear mentor once taught me that in the 21st century, if you're not making money from your Smartphone, it's a Dumb-phone! Feel free to ask any questions for further information.

• 

  Moorfields Eye Hospital, London

  May 2018 - Feb 2021

  • Primarily responsible for ensuring that the clinics under my assigned consultants are booked to capacity. This also included emergency cases or late bookings. • Reporting any issues directly to the consultants regarding capacity or specific cases requiring further escalation for decision. • Ensuring all case notes for patients booked into clinic are retrieved, processed and tracked under health records protocol. • Assisting patients and clinicians with requests and queries during the running of the clinic as the first point of contact. • Ensuring all clinics are finalised with outcomes and RTT pathways are updated in line with clinical decision.• Managing Patient Tracking List (PTL) bookings and ensuring that all patients are booked for initial appointments in line with RTT pathways, both 18 week and 2 week-wait for cancer pathways.• Organising and communicating all follow up appointments as well as the handling of general enquiries • Oversaw the day to day administrative activities at a healthcare facility. • Ensured that all referrals were properly processed by liaising with the booking centre. • Ensured that all pertinent information was conveyed to clinical directorates and clinic reception staff as necessary Show less • Dealing with any administrative issues that emerged during the outpatient clinics as reported by the clinic clerks• Managed a team of three clinic clerks, all of whom managed their own individual consultants• Acted as the initial point of contact for the divisional management teams and consultants when the assistant service manager was unavailable• Ensured that urgent cases and bookings were done in a timely manner as well as within set deadlines • Provided data on overall clinic capacity issues , this includes slots available, clinics overbooked that needed reduction and slots that could be utilised for other departments Show less

  • Clinic Coordinator & Appointments Coordinator

    Nov 2015 - Feb 2021

  • Adnexal Outpatient Supervisor

    May 2018 - Nov 2018
• 

  Guy's and St Thomas'​ NHS Foundation Trust

  Mar 2021 - Jul 2023

  • Developed, maintained and documented appropriate plans and converted the project in line with departmental change lifecycle/Agile delivery methodology• Reviewed project and supplier documentation and plans to highlight any issues that may compromise delivery• Coordinated the production of reports and produced project summary reports• Arranged and prepared materials to facilitate meetings and monitored and reported on progress• Created, maintained and managed the RAID log to manage Risks, Assumptions, Issues and Dependencies• Maintained electronic filing systems by ensuring processes and software were up to date and in working order• Maintained office correspondence, including the receipt of post, logging routine electronic correspondence and the maintenance of social media presence• Oversaw projects and mitigated risks while solving issues that arose as required• Collated data as a means of contributing towards quality assurance• Assisted the Project Manager and Team Managers in the production and maintenance of project plans. Show less • Collaborate with medical faculty, nursing personnel and other health care agencies to facilitate patient and family needs• Proactively review patient schedules to ensure efficiency in clinical workflows, identify and resolve potential conflicts• Supervised the operation of three patient access offices whose role it was to ensure that every clinic was fully scheduled • Liaised with the team, to any questions the staff had, and offered informal support by setting up one-on-one meetings• Reviewed the reports as well as handled with scheduling changes and cancellations Show less

  • Project Support Officer

    Aug 2022 - Jul 2023

  • Vascular and Cardiac Team Leader - Cardiovascular

    Mar 2021 - Aug 2022
• 

  Princess Alexandra Hospital NHS Trust

  Jul 2023 - now

  Electronic Health Record - Interim Workstream Lead, Configuration and Change Analyst

  - Led the PAS Inpatient workstream independently during the early stages of the launch of the Hospital’s new EHR, including current state review and future state review.- Produced weekly highlight reports including current week’s achievements, workstream RAG status, risks/issues and the coming week’s objectives.- Leading within the workstream on Correspondence, Overseas Visitors and Referral to Treatment (RTT).- Facilitated meetings between internal and external stakeholders through diary management and session planning.- Producing key deliverables such as Data Collection Workbooks (DCWs) which contribute towards build for Patient Registration, RTT requirements, Cancellation/Reschedule Reasons and Correspondence.- Providing training / system demonstrations to the wider hospital, stakeholders and end-users. These demonstrations include FSV for the Trust as a whole, End-User Testing with key Stakeholders and Open House Drop-in Sessions for entire teams to attend.- Provided training on several Cerner Applications such as Revenue Cycle, AppointmentBook, Powerchart, FirstNet and PMOffice.- Provided configuration for applications that impacted the Inpatient and Correspondence workstream through Localisation, working sessions and configuration change requests, both before and during testing.- Reviewing workflows, Design Decision Matrix and patient pathways.- Run preliminary tests and workstream sign-off for Test scripts.- Created detailed user guides containing step-by-step screenshots of the test/training environment with key information. - Assumed a leading role in the Correspondence workstream. This included the acquisition of key data for DCWs and the iterative build, detailed planning for testing and sign off for deliverables, deployment of the RTF letter templates, execution of testing and logging and tracking of test issues for resolution before retest.- Worked closely with the Data Migration leads and BAU Teams concerning Screen to Screen validation. Show less