Christopher Gilbert, MBA, PMP®, CSM®

Experience

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  Wells Fargo

  Aug 2009 - Aug 2010

  Credit Manager

  • Provided value to Wells Fargo and its customers by successfully matching customer needs with financial products based on their specific financial situation. Provided full financial analysis of consumer credit reports and other sensitive documents to efficiently create tailored financial plans.• Top 10 Sales Performer of December 2009, February 2010: Cude Region. Maintained monthly sales of over $45,000 in products and services.

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  University of Phoenix

  Aug 2010 - May 2017

  Senior Finance Advisor

  Senior Finance Adviser, University of Phoenix, Phoenix, AZ August 2010 – Present • Responsible for analyzing and managing account receivables for over 520 Military student accounts. Provides excellent student experience by effective communication through email by phone and in person to help military students accomplish their educational and financial goals through careful budgeting, planning and strategizing. • Financially clearing and auditing new and continuing students for each and every class based on selected finance options including Military benefits chapters 30, 31, 33, Tuition assistance, MYCAA, TOPUP and Financial Aid. Making sure funds on account are budgeted and allocated to correct student invoices.• Communicates and collaborates frequently with other departments to enhance student customer service. Leads monthly conference calls with six Southern California Campuses including twenty six enrollment counselors and three managers covering the ever-changing Military VA financial policies and guidelines for new student registration while promoting excellence in teamwork. • Improved Southern California Military student retention from 78% to 92% in less than one year of taking over team, (Company standard is 66%). • Actively led Military Financial Course Clearance Committee comprised of senior finance advisers, finance managers and the director of finance to collaborate and create new best practices with the goal of improving student financial success. Presented proposal focused on accounting review clearance and efficiency for peer finance advisers. • Excellence in Student Service Award, First and Second Quarter 2013: Team Mock Show less

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  Kryterion

  May 2017 - May 2019

  Associate Program Manager

  • Proactively communicates with clients to manage multiple complex projects.• Conducts software product training to clients and negotiates additional services contracts based on client program needs.•Collaborates with engineering, channel, product management and other internal departments to meet client volume and program goals.•Leads weekly video conferences with multiple client certification stakeholders including client vice presidents and directors to build rapport and set program goals.•Liaises with client and internal development departments on the implementation and execution of client API, SSO, ETLs and various other web-services products.•Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.•Prepares and presents client quarterly business reviews. Show less

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  Health Cost IQ

  Sept 2019 - Mar 2022

  Manager of Client Engagement and Projects/Scrum Master

  • Led daily scrum meetings with a team of database developers and product owner in a SaaS, data analytics firm. • Negotiated development work with the product owner, development team and company CEO to meet client dashboard and data project specifications on sprint review, retrospective and planning ceremonies.• Managed implementation projects and provides on-boarding training for new and existing clients.• Created onboarding training videos and content• Assisted the product owner and director of BI with product backlog.• Led new and prospective client teleconference product demos and data discovery/requirements meetings• Provided consulting services throughout and beyond the implementation process. • Provided front-end QA on Tableau client dashboards using SQL Server. Show less

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  Leslie's

  Mar 2022 - Nov 2022

  IT Project Manager

  • Created and executed detailed functional and technical enterprise project plans and budget based on requirements gathered from the business partners/stakeholders.• Created and facilitated weekly project updates release plan Gantt/burndown deck and meeting for the entire IT development department.• Led daily/weekly project team meetings on multiple sophisticated, concurrent IT development projects.• Led the company’s digital transformation effort moving all corporate systems to the Google Cloud Platform and assisted the integrations team with API configurations.• Negotiated with the business and multiple development teams regarding sprint/release scheduling to keep projects on time at a rapid pace.• Created new reports in Power BI/SMSS for executive level stakeholders• Created new PMO training documents and assisted with training new project managers to help establish the growing PMO. Show less

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  Capgemini

  Dec 2022 - now

  Senior Consultant

  • Project manager on various multimillion-dollar cloud migration and internal change management projects for the U.S. Department of Veterans Affairs in conjunction with Cognosante.• Manages cloud migration projects to an enterprise multi-cloud environment which includes AWS Gov Cloud & Commercial, Azure Gov Cloud, & Commercial, VA Platform One. • Leads customer meetings guiding them through the various stages of the Veterans Lifecyle Management Framework from the initial requirements gathering step to the final sustainment step with the overall goal of migrating their applications to the VA Gov Cloud.• Leads daily internal team scrum meetings.• Develops vendor agreements, governance definition, SOW development and RFI/RFP contributions. Show less