Rob Christie

Experience

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  Debt Free Direct

  May 2006 - Jun 2008

  Insolvency Consultant

  The primary responsibilities within this role was taking inbound calls from potential clients and performing assessments of their debts and financial circumstances. Following ths assessment, I would discuss the available options with that customer, either for consolidating their existing debts or looking into personal insolvency agreements, either IVAs or declaration of bankruptcy.In the last 6 months of the role I was seconded to a newly-formed team who specialised in capturing customers who had been processed through the IVA channel but had been unable to qualify for that solution. I would perform a secondary assessment as to whether an administered Debt Management Plan (DMP) would be able to provide a relief from debt. Show less

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  E.ON UK

  Jul 2008 - Dec 2013

  Customer Service Advisor

  I have been involved with the development of EON's Operational Excellence programme in EON Prepayment in the capacity of Local Change Agent.Prior to this, I worked in the debt investigations area of the business, dealing with accounts where our Prepayment customers had ceased vending. Key aspects of this were understanding the reasons for the change in customer vend habits which could be as a result of meter faults, fraud or meter interference, self-disconnection, financial hardships or changes in occupancy status. Within this role, I developed an Excel-based tool bringing together key functions and information sources to increase employee efficiency.Within the debt project I took ownership of dealing with our unsupported Restricted Hours Tariff (RHT) customers, developing the processes required to allow us to provide an element of support to these customers. I created the tools used to work these accounts and trained additional FTE to assist with this function. As a result of this work the RHT project removed over £600k of bad debt, brought in over £5k per week of previously lost revenue and allowed us to support over 500 previously unsupported customers to prevent further debt build-up.Following the blending of the debt investigation work and front office customer service functions, I worked with the Operational Excellence programme as a subject matter expert, bringing my in-depth knowledge of Prepayment operational processes to support the project leads and navigators with analysis of MI and an understanding of the environment and its challenges. Show less

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  Esure

  Dec 2013 - Apr 2015

  Senior Data Analyst

  Working in the Operational Analysis team under the Resource Planning umbrella, my key responsibilities were the production and distribution of MI existing reports and the development of new data sources. This included responding to specific instance data requests and the design and implementation of new regular reports, working with MS Excel, MS Access and IBM Cognos.Data requests range from agent performance MI (telephony, sales, quality & compliance etc.) to business KPIs. The reporting is sent to all levels of business, from Team Leaders up to executive level.I worked with a 3rd party company, CDL, on the migration of data in Cognos; to ensure compatibility with existing reporting and investigating potential enhanced functionality these could deliver.The testing phase requires building comparative reports using multidimensional data, and testing against the functionality of new bespoke indicators. Following the migration into the new release I will be reconstructing reports where appropriate to utilise the new indicators, assuming successful and satisfactory results of testing.I also built a database in MS Access for the Accounts Administration team. This included a front-end user interface to allow the quick, easy and controlled submission of data by the Accounts Admin team, with a view to reducing MI errors and the corrective workload required under the current process.I have been in regular consultation with key stakeholders from Agent to Section Manager level to ensure that user requirements are met; in particular the ease of use of the GUI, ensuring data integrity, creating a dynamic system requiring less work to update, and providing enhanced reporting capabilities. Show less

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  Webuyanycar.com

  Apr 2015 - Aug 2015

  Senior MI Analyst

  I was responsible for the production of MI relating to the UK retail operation, and the production of Retail employee bonus reports (Pay Plan) and submission to Finance at month-end. In addition to this, I looked at process improvement and automation, including the automation of reporting.Working with the IT team and the Retail management I was involved with the automation of the Pay Plan bonus scheme and drawing together the three separate buyer schemes into a single league system.Further to this, I was responsible for the production of MI for the developing German and Dutch branches of the company. Show less

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  TalkTalk

  Sept 2015 - Aug 2021

  This role was a voluntary supplemental membership of the TalkTalk internal employee forum - I was elected to this role as a representative of the Core Finance Team in OneVoice.My role in this capacity involved liaising with senior management in the Finance function to discuss updates to the business, colleague questions & concerns, and generally provide two-way feedback between the different layers of the business.I continued in my capacity as a OneVoice representative until leaving the company in August 2021. Show less My role as Control Developer involved the design and build of Revenue and Cost assurance controls in an Agile manner, primarily using the specialist analytics software PhixFlow. The process of development involves liaising with the Finance Business Partners and stakeholders to create specifications that fulfil their business requirements. The role involved the sourcing, testing & consumption of data in multiple formats (from databases via SQL, Excel/CSV files etc.) and designing the control to consume, clean and analyse the data, and produce outputs/dashboards.The role also involved assuring some of our key invoices, including our highest operating cost, and looking for cost saving opportunities within those invoices. The total invoice value I assure is in the tens of millions a month. The role of Controls Developer also involves the analysis & raising of charge disputes and claims to our suppliers, working with Business Partners & senior RMA Managers, to minimise leakage.In addition, I was the PhixFlow SME in the team; my role included training & supporting colleagues, both new and established, with the effective use of the application and finding new and improved ways of working with the tool. I also operated in an administrative capacity, monitoring system usage and managing downtime, and building the admin controls for the application. I was also involved with the early stage migration of controls from PhixFlow to MS Azure and the initial developments of controls in Azure Data Factory. Show less As Senior Analyst in the Margin Integrity Controls team my work covers two main areas. Firstly, I am responsible for the reconciliation of supplier invoices totalling over £32m against internal asset & supplier pricing data, including ongoing trend analysis, raising supplier disputes where overcharges occur and notifying Finance of accruals where the business is undercharged.Secondly, I liaise with business stakeholders & the RMA function to scope, design & build business controls. This is carried out using data modelling software, such as CenterView & Lavastorm; incorporating data from multiple sources (network files, SQL/data warehouse etc.) and producing reports, reconciliations & dashboards.I am also responsible for the production of monthly MI covering our business spend for network infrastructure and engineer charges from BT Openreach, and for chairing the meeting that accompanies the MI pack. This meeting brings together senior stakeholders from the Finance, Business and Consumer sides of TalkTalk to discuss & investigate root causes of variations in spending and budget adherence.As the Senior analyst in the team, my role also includes supporting the MIC manager, to meet with stakeholders as a representative of the team and ensure all work agreed fits both with the business and our internal resource. In instances where the MIC manager is unavailable, I also assume the team management role such as workload management, invoice approvals, personnel management and other such duties. I am also involved with team training, knowledge sharing & management of our offshore resource.In addition to the above, my role also currently includes the raising and managing of purchase orders relating to the invoices under my remit via Dynamics AX P2P software. Within this role I have aso attended a number of conferences of the Revenue Assurance Group in London, representing both the TT RMA function and the wider business. Show less

  • OneVoice Representative

    Jul 2019 - Aug 2021

  • Controls Developer - Revenue & Margin Assurance

    Apr 2017 - Aug 2021

  • Senior Reconciliations Analyst

    Sept 2015 - Apr 2017
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  Stagecoach Bus

  Aug 2021 - Feb 2022

  Data Analyst

  * 3 month contract, extended to 11th February 2022Working as an independent contractor for Stagecoach under the BSIP (Bus Service Improvement Plan) project to help provide insight to Local Transport Authorities (LTAs) and operators.Supporting delivery of ATR (On Bus) and AMS (Online/App) ticket reporting, support to deliver backlog work pieces, DfT (Department for Transportation) report by providing high quality QA and testing to advance work to UAT testing. Working within an Agile framework as part of a small project team (4-5 people).Using DataGrip to access the Redshift database and perform analysis of datasets and quality assurance through advanced SQL skills (specifically PostgreSQL) with additional testing and analysis in MS Excel.Production of technical specifications and design documentation, testing documentation and other supporting information. Show less

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  Euro Garages Ltd

  Feb 2022 - May 2022

  SAP Analytics Finance Lead

  Working within the Financial Analysis and Planning (FP&A) team within Group Finance, my role as SAP Analytics Finance Lead involves supporting the migration of FP&A reporting, planning and modelling from legacy platforms (e.g. Excel) into a next-generation SAP solution.Initial work is focussed on improvements to existing reporting by delivering efficiency improvements, data standardisation and normalisation to increase flexibility and ease-of-use of those legacy models to allow for delivery of reporting and modelling under the current framework.Longer term focus is on the migration to SAP and the development of new dashboards, controls and models for future assurance and planning. Show less

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  Worldpay

  Jul 2022 - now

  Senior Financial Analyst

  FIS WorldPay is the world’s leading payment acquirer, processing billions of card transactions every year. Each of those transactions is a relationship between the issuing bank or financial institution, the merchant, and the end customer. As a payment acquirer, FIS brings those elements together to a seamless transaction to facilitate business and commerce.Working within the Scheme Fees team, my role is to manage the implementation of new and amended scheme fees focusing on the North American region (US & Canada), conducting impact assessments for both FIS as a company and the downstream impact on our merchants. We also provide analysis to resolve queries from our merchants regarding their fees via their Relationship Managers.Working with the large (multi-billion) transaction datasets to provide accurate and insightful data to better inform our merchants and colleagues, my role also involves the development and continuous improvement of team processes and tooling to best deliver maximal results and increased efficiency.Working with the Development teams to introduce new fees or changes to existing fees, my knowledge of Agile implementation and development processes, coupled with an understanding of technical implementation from my extensive experience with SQL and database technologies allows me to ensure timely & accurate delivery. Show less