Experience

• 

  Gebbs healthcare solutions

  Apr 2008 - Nov 2013

  • Preparing daily workloads for staff & coordinating the daily allocation of work.• Motivating the team to achieve high standards and KPI targets.• Generating daily/weekly/monthly/quarterly/annual reports for the purpose of internal and external use• Handling new client enquiries and acting as the face of the business.• Working with the Quality team to drive Quality of the process.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Arranging & chairing weekly team meetings, focusing on targets & achievements. • Implementing new initiatives.• Providing prompt and accurate information on individual performance. Show less • Processing updates, quality parameters & system enhancements• Coaching new hires/existing staff & monitoring their progress • Coordinating with Assistant Manager/Manager to create training modules and update training modules basis the updates • Maintaining Daily, weekly & monthly MIS reports for Operations Review• Addressing issues of an agent either in training or within the team and interacting with different departments to get resolution • Understanding the policies and procedures and keep self abreast of the changes to ensure proper hand holding of New Hires • Conducting Process communication rollouts • Coordinating with PO’s to get clarification on communication and ensuring effective rollout of the same. • Conducting regular dipstick audits to ensure teams are up to date and following the updates provided • Ensuring there is no HIPAA violations and thereby adhering to the ISO guidelines , also training associate on HIPAA and ISO requirements• Completing performance appraisals for agents Show less

  • Team Leader - AR Operations

    Oct 2012 - Nov 2013

  • Senior Team Coach - AR Operations

    Apr 2011 - Oct 2012

  • Associate / Senior Associate / Team Coach

    Apr 2008 - Apr 2011
• 

  Iks health

  Nov 2013 - Aug 2015

  Team leader - rcm operations

  • Adhere to Service Level Agreements / Benchmark • Production Planning & Control, Process monitoring, Assignment & review of workload, analysis of SLA parameters viz. team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation as per the QMS. • Organizing and scheduling resources. • Constant monitoring Team performance, evaluation and feedback to the Management • Maintaining cordial relationship with team members • Grievance Handling • Counselling on regular basis for minimizing absenteeism and rate of attrition • Carry out Team member’s performance review at the regular intervals • Maintaining discipline at shop floor • To build a congenial work environment to reduce the stress among the team members and boost their morale • Analysis for the team members and identifying training needs for the team communication thereon • To follow the norms required to maintain Quality Standards • Introduce and refine measures supporting and enhancing quality on the production floor. • To conduct daily team briefings • Proper communication within the team and escalate the related issues to the Management for timely resolution • Strictly follow the SLA while making external communication • Generate daily/weekly/monthly/quarterly/annual reports for the purpose of internal and external use Monitoring day-to-day activities of CREs • Taking performance review of the team members at regular intervals • Interact with clients and Stakeholders• Allocate proper shifts and sanction weekly offs for CREs • Recommendation of Leave for CREs Show less

• 

  Infinx

  Nov 2015 - now

  People ManagementTeam ManagementClient ManagementStakeholder ManagementDesigning Work FlowsService Delivery and TATData Analysis and Trend'sBusiness Process Re-engineeringCreating SOP and Process Flow's

  • Senior Manager - Operations

    May 2023 - now

  • Operations Manager

    Apr 2022 - now

  • Deputy Manager - Operations

    Dec 2020 - Jun 2022

  • Asst. Manager - Operations

    Mar 2018 - Dec 2020

  • Senior Team Leader - Operations

    Nov 2015 - Mar 2018