Suave' Lavallis

Experience

• 

  UpNext Marketing Group. LLC

  Oct 2014 - now

  Founder

  • Former Division II Football player with extensive experience.• Counseling / advising at-risk high school student-athletes (i.e. students with learning disabilities, students who are first-generation, students who academically underperform, students who are international, etc.). • Monitors academic progress of student-athletes and advises student-athletes as to how to stay on course to meet NCAA eligibility and institutional graduation requirements.• Conducts regularly scheduled academic meetings with at-risk student athletes and prepares academic road maps for at-risk teams. • Supervises study hall at the facility.• My true passion lies in student-athlete development and I have planned and managed cross-functional events focused on engaging student-athletes in their surrounding communities and preparing them for life post-graduation by providing them with opportunities to enhance their civic, mental, spiritual, personal, and professional wellness.• With purpose, conviction, compassion, and integrity, I advocate for those who don't know how to advocate for themselves and I remain confident that the work I do has the power to spark the mind that changes the world Show less

• 

  Audi of America

  Jul 2016 - Jul 2017

  Advocate/Brand Specialist

  • Provide courteous, professional, and timely responses to a continuous volume of customer concerns using either telephone, social media, web chat, letter, or e-mail. • Thoroughly research all facets of customers' requests• Ensure content and voice of oral and written communication meets needs of target audience and delivers brand experience• Identify and analyze customer needs to ensure high satisfaction and loyalty• Formulate creative and sound business solutions to exceed KPIs and objectives-- Researched, developed, and delivered solutions for customer inquiries and concerns - Provided premium customer experience to customers regarding vehicles, features, and services - Engaged leaders and dealership network to develop and provide solutions to drive customer resolution - Utilized knowledge of infotainment and electronic devices to provide technical support Show less

• 

  Pierce Middle School

  Aug 2017 - now

  Head Football Coach

  Head coach of the 7th and 8th grade football team.Secured the schools first victory in 3 years.Each student maintained A 3.0 GPA.

• 

  University of Detroit Mercy

  Jan 2018 - now

  Assistant Athletic Director Intern

  Creates Initial Eligibility Reviews (IER) for Prospective Student-Athletes.Creates National Letter of Intent packages for incoming Women’s Soccer Student-Athletes.Attends staff meetings on compliance, financial aid, academics, and rules education topics.Works collaboratively with coaches and learning center staff to foster an environment of academic success.Distributes weekly grade, study hall, tutor and eligibility reports to coaches.Adheres by NCAA, Horizon and University rules and regulations as they pertain to academic support staff for student-athletes.Evaluates transcripts and academic reports to determine initial and continuous eligibility.Experience working with PeopleSoft and Grades First software. Show less