Kayla Thomas

Experience

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  Friendly's Restaurants

  Jun 2009 - Nov 2011

  Server
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  ALDI USA

  Jan 2013 - Jan 2014

  Casual associate
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  The Mill Bar & Grill

  May 2013 - Dec 2016

  Front of House Manager

  Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards in all aspects of the operation. Regularly monitor all systems in place which set and provide the required par and inventory levels of all raw products, food ingredients, and beverage, bar supply items, equipment, smallwares, plate, glass, silverware, linen and cleaning supplies to ensure effective operations.Write and conduct timely performance reviews, at least annually, for each member of team. Create individual development plans, and provide regular follow up to ensure completion of goals. Mutually establish developmental goals, objectives and action plans focused toward continually performance improvements. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives. Show less

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  Haugland Learning Center

  Jan 2017 - Jan 2019

  Special Education Teacher

  Developed, implemented, and regularly updated comprehensive IEP's for students with autism,ensuring that educational goals and accommodations aligned with individualized needs. Collaborated with speech therapist, occupational therapist, and other support professionals to create a holistic and integrated approach to students educational plans. Actively engaged in ongoing professional development related to autism education, staying current with evidence-based practices and advancements in the field. Show less

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  Topgolf

  Aug 2018 - Feb 2021

  Team Supervisor

  Conducted performance evolution's for team members, providing constructive feedback andrecognizing outstanding contributions. Upheld quality standards by consistently monitoring the event space, equipment, and guest interactions to ensure a safe enjoyable environment. Participated in training programs to stay updated on event procedures, safety protocols, and customer service best practices, contributing to personal and team development.

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  FedEx Express

  Feb 2021 - Jul 2023

  Courier
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  Upreach, LLC

  Nov 2022 - Sept 2023

  Program Manager

  Successfully achieved individual service plan objectives, assessed through the Advisor system,for 70% of my assigned caseload. Led a dedicated team, providing guidance, support, and professional development opportunities to enhance their capabilities in delivering exceptional services. Managed program budgets efficiently, allocating resources to meet program goals while marinating fiscal responsibility and ensuring cost-effectiveness.

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  Devoted Health

  Dec 2023 - now

  Member Service Guide

  Keeps current on regulatory and industry development changes. Serves as liaison to Health Plan support services, which could include: Claims, Enrollment, Billing, configuration; Quality, Regulatory Compliance, IT, Reimbursement policy, etc. Resolves programmatic challenges related to operations including member issues, provider claims issues, contract configuration issues, etc. Engage in communication with members in a nurturing and emotionally safe manner. Ability to assess situations, identify needs, and support development of effective solutions Show less