Brandais Beam

Experience

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  Richard Earley Dance Studio

  Jan 2004 - Jan 2007

  Teaching Assistant

  Part Time, Approximately 4 Classes a Week

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  Bruegger's Bagels

  Jul 2008 - Nov 2008

  Team Member

  Part Time, Approximately 24 Hours a Week

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  Continental Office Environments

  Oct 2009 - Dec 2009

  Intern

  InternshipOrganizing resource library, Calling Manufacturers, Helping to spec out products

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  Coldwater Creek Custom Cabinets

  May 2010 - Apr 2012

  Kitchen & Bath Designer

  □ Create innovative design solutions for our customer's kitchen and bath renovations.□ Have working knowledge of various cabinet manufacturing techniques, door styles, countertop materials, and door hardware.□ Provide administrative support for the company, including answering phones, following up with manufactures, scheduling rep visits, client measurements and appointments, and social media and marketing.

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  Enprise Marketing

  Apr 2012 - Jul 2012

  Distributing Sales Representative

  □ Act as a Direct Marketing Sales Representative in Home Depot stores for their Kitchen Cabinet Refacing Program.□ Utilize person to person interaction to write leads for the stores, drive sales, and build customer relationships with the Home Depot brand.□ Responsible for training the incoming staff and holding them to thestandards and expectations of the office.

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  FedEx Office

  Nov 2012 - Oct 2015

  □ Execute and supervise print job production within the center to guarantee and maintain a high level of quality for our customers.□ Implement new organizational systems in the center to improve work flow and cleanliness.□ Provide positive and efficient customer consultations that pinpoint the customer’s needs and find solutions within our product offerings for them.□ Creating memorable experiences and relationships with customers to produce return business based upon these interactions.□ Notable Highlight:​Took on position of Acting Center Manager while my manager was out of the country for 3 weeks. Responsibilities included retail reset, seasonal signage and merchandise reset, book return, relabeling inventory tags in zones, and ordering/receiving center supplies. Show less □ Provide expert packing and shipping services for customers based on experience and the needs of each customer. Including building custom boxes, accurately setting up shipments, and triaging customers to reduce wait times.□ Have a working knowledge of each machine and production method in the center and the ability to execute each production job.□ Act as a member of a team to provide customer service and product to a wide variety of customers within the store.□ Strive to go above and beyond to learn and take on new tasks to become more of an asset to the company. Show less

  • Lead Center Consultant

    Mar 2013 - Oct 2015

  • Center Consultant

    Nov 2012 - Mar 2013
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  HMS Networks

  Oct 2015 - now

  □ Process customer orders from distributors and resellers with in the HMS business system iScala. Averaging 20-30 orders per day. □ Process Credit Returns and Product Returns (RMAs) for our distributors. This includes determining if a product is eligible for return, logging all pertinent details of the return claim, checking in all returned product, crediting or issuing a replacement unit to the distributor, and performing a warehouse transfer to place the saleable units back into stock. □ Provide customer service over the phone and in email. Including but not limited to current order status, tracking information, pricing & availability, previous invoices, credit return status, RMA status, and general sales inquiries. □ Regularly communicate with our colleagues in Sweden, Germany, and Belgium to facilitate the fulfilment of our customer’s orders. □ Coordinate with our third party warehouse, Kitron Inc., to ensure that all orders are shipped as scheduled. This includes providing any missing information, confirming shipping address information, managing any inconsistency with the available inventory at time of shipment. □ Administer company Wellness Program.□ Plan, organize, and execute internal company events such as the annual Holiday Party, Onboarding sessions and Basecamp in Sweden. Show less □ Process customer orders from distributors and resellers with in the HMS business system iScala. Averaging 20-30 orders per day. □ Process Credit Returns and Product Returns (RMAs) for our distributors. This includes determining if a product is eligible for return, logging all pertinent details of the return claim, checking in all returned product, crediting or issuing a replacement unit to the distributor, and performing a warehouse transfer to place the saleable units back into stock. □ Provide customer service over the phone and in email. Including but not limited to current order status, tracking information, pricing & availability, previous invoices, credit return status, RMA status, and general sales inquiries. □ Regularly communicate with our colleagues in Sweden, Germany, and Belgium to facilitate the fulfilment of our customer’s orders. □ Coordinate with our third party warehouse, Kitron Inc., to ensure that all orders are shipped as scheduled. This includes providing any missing information, confirming shipping address information, managing any inconsistency with the available inventory at time of shipment. Show less

  • Customer Service Manager

    Apr 2022 - now

  • Customer Service Team Lead

    Oct 2021 - Mar 2022

  • Customer Service & HR Administrator

    Oct 2017 - Oct 2021

  • Customer Service & Administration

    Aug 2016 - Oct 2017

  • Administrative Assistant

    Oct 2015 - Aug 2016