Talk to sales Try for Free
Mayank K.

Mayank K.

Followers of Mayank K.2000 followers
location of Mayank K.Bengaluru, Karnataka, India

Connect with Mayank K. to Send Message

Connect

Connect with Mayank K. to Send Message

Connect

  • Timeline

  • Skills

    Amazon Web Services (AWS)
    Analytical Skills
    Apty
    Business-to-Business (B2B)
    Business Consulting
    Business Insights
    Business Reviews
    Churn Management
    Client Onboarding
    Client Relations
    Cloud Consulting
    Coaching & Mentoring
    Competitive Landscape
    Consulting
    Cross-functional Team Leadership
    CSAT
    Customer Experience
    Customer Journeys
    Customer Retention
    Customer Satisfaction
    Customer Success
    Expansion Strategies
    Forecasting
    Go-to-Market Strategy
    Google Cloud Platform (GCP)
    Growth Strategies
    Market Research
    Microsoft Azure
    Microsoft PowerPoint
    Net Promoter Score
    Operational Efficiency
    People Management
    Post-Sales
    Product Adoption
    Product Development
    Product Requirement Definition
    Product Requirements
    Product Road Mapping
    Product Strategy
    Product Vision
    Relationship Building
    Stakeholder Management
    Strategic Partnerships
    Strategic Planning
    Team Collaboration
    Team Management
    Team Performance
    Upselling
    Value Realization
    Virtualization

  • About me

    As a Principal Customer Success Manager at Lucidity, I work as a strategic advisor for our customers, providing them with guidance on best practices and their overall technology strategy. I have a proven track record in developing and executing strategic initiatives, resulting in increased revenue and business growth. I am skilled in building strong client relationships, identifying customer needs, and providing tailored solutions. I have over 8 years of experience in driving customer satisfaction and retention, with a focus on virtualization, security, and Citrix products. I hold multiple certifications from Citrix, including CCA-V, CCA-N, and CCA-XA. I also have a Bachelor of Technology (B.Tech.) in Computer Engineering and a Post Graduate Diploma (PGD) in Corporate Security. I am passionate about learning new technologies and sharing my knowledge with others. I am also a founding member of Gain Grow Retain, an open community for customer success leaders, and a strategist at Customer Success Network India, a community for customer success managers across India.

  • Education

    • Punjabi University

      2012 - 2016
      Bachelor of Technology (B.Tech.) Computer Science & Engineering

    • Panjab University

      2019 - 2020
      Post Graduate Diploma Corporate Security

  • Experience

    • Citrix

      Aug 2016 - Nov 2021

      Understand Customers' landscape and be their trusted advisor by providing them impartial advice which would help them grow their business. Help customers build their capabilities and solution around Cloud offerings from Citrix. Responsible for the profitability of Citrix Services through portfolio management. Articulate the case for change and help our customers evolve their IT Maturity, drive productive use of Citrix products. Leverage the Citrix Cloud stack and help build a value proposition for the customer. Help customers proactively address risks, minimize downtime and streamline operations to improve efficiency/performance. Lead teams comprised of Citrix, Partner, and customer resources engaged in the delivery of complex solutions. Help Customer build their capabilities and solution around Cloud offerings from Citrix. Show less

      • Customer Success Manager, Professional Services/Cloud Adoption

        Jan 2019 - Nov 2021

      • Technical Support Engineer, Worldwide Tech Support

        Aug 2016 - Jan 2019

    • Gain Grow Retain

      Jan 2020 - now
      Founding Member

      An open, free community built by and for customer success leaders.

    • Customer Success Network India

      Mar 2020 - Feb 2024
      Customer Success Strategist

      A community for Customer Success Managers Across India to collaborate and grow together.

    • ColorTokens Inc.

      Nov 2021 - Sept 2022
      Associate Manager - Customer Success

    • Apty

      Oct 2022 - Mar 2024
      Senior Enterprise Customer Success & Strategy Manager

      Working as a strategic advisor for Strategic enterprise customers, providing them with guidance on best practices and their overall technology strategy.

    • Lucidity

      Mar 2024 - now
      Principal Customer Success Manager

  • Licenses & Certifications

    • CITRIX CERTIFIED ADMINISTRATOR -XENAPP 6.5

      Citrix
      Mar 2018

    • Citrix ShareFile Certified (CC-ShareFile)

      Citrix
      Feb 2019
      View certificate certificate

    • Citrix Certified Professional - Virtualization (CCP - V)

      Citrix
      Mar 2020
      View certificate certificate

    • Citrix Seller

      Citrix
      Sept 2019
      View certificate certificate

    • Customer Success

      Citrix
      Feb 2020
      View certificate certificate

    • Citrix Certified Sales Professional (CCSP)

      Citrix
      Apr 2019

    • Citrix Certified Associate - Networking (CCA - N)

      Citrix
      Aug 2017
      View certificate certificate

    • Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC)

      Citrix
      Feb 2020
      View certificate certificate

    • Citrix Certified Associate - Virtualization (CCA - V)

      Citrix
      Jan 2019
      View certificate certificate

    • Customer Success Manager Certified Professional

      Gainsight
      Apr 2020

  • Volunteer Experience

    • Co-Founder & Managing Director

      Issued by Rant & Rave on Aug 2013
      Rant & RaveAssociated with Mayank K.