Hannah M.

Experience

• 

  The JDA Group Limited

  Jul 2007 - May 2008

  Account Co-ordinator

  • Worked on one key account, The Car Shop, on a day to day basis, most of the work was sales promotion and I was in charge of co-ordinating the advertising schedule each week.• Responsible for 120 ads a week which appeared in local and national media.• Involved in taking briefs and giving briefs from client to studio and delivering the end product back to the client. • Responsible for monthly invoicing and keeping up to date with budgets and making sure that we were working within budgets.• Organised radio recordings and television editing time• Administrative duties such as invoicing, raising Purchase Orders, writing contact reports and meeting minutes and other tasks such as photocopying, faxing and organising transport and accommodation• Covered on the reception for 3 months whilst they were looking to recruit a full time receptionist Show less

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  Barkers Group

  May 2008 - Jul 2009

  Account Co-ordinator

  • Acted as a day to day first point of contact for 7 Key Accounts • Experienced in dealing with Outdoor, radio, TV, Press and online/Digital Advertising• Provided recruitment advertising solutions for clients and provided them with quotes to help them to reach the right candidates.• Successfully worked on bigger projects where we concentrated on brand development and strategic planning with the help and support of the campaign management team.• Role included liaising with the media and negotiating costs where possible• Knowledgeable in Search Engine Marketing and PPC advertising Show less

• 

  NFU Mutual

  Jul 2009 - Mar 2010

  Claims administrator

  Temporary Position

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  Renovo Careers

  Mar 2010 - Jun 2011

  Career Coach

  • Responsible for working with a number of public sector clients and JSA claimants to provide outplacement support to candidates who are job searching.• Experienced helping candidate’s combat issues aswell as helping them to successfully set achievable goals for the future.• Reviewing candidates CV’s to make sure that they have a strong document which highlights the key skills and achievements that are relevant to the role that they are applying for.• Speaking with candidates about effective job search methods such as networking, using job boards, how to use recruitment agencies effectively and speculative applications.• Composed fact sheets and useful information on different job related topics for candidates to use as guides when they are looking for jobs.• Assisting clients with application forms, finding training, composing cover letters and preparing mini speeches for cold calling.• Able to boost the candidates confidence and self esteemCareer development, employability, learning and development, training Show less

• 

  NFU Mutual

  Jul 2011 - Sept 2013

  Claims Administrator
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  The English Language Centre York

  Jul 2013 - Sept 2013

  ESL/EFL Teacher

  - Designed and conducted lessons for Adults 16+ English as a Foreign Language- Planned Lessons using a variety of resources, IELTS course books aswell as other text books.- Prepared students for their IELTS examinations - Used a variety of methods to improve reading, listening, speaking and writing skills- Contracted to teach throughout the Summer which is the schools busiest time.

• 

  Wall Street English

  Feb 2014 - Jul 2014

  Teacher
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  Renovo - The Outplacement Specialists

  Jul 2014 - Dec 2022

  • Successfully managed a portfolio of client relationships across a diverse range of industries. Clients include brands such as NHS, Flutter, Paragon Communications, Clifford Chance, Allen & Overy, PCUK, GroceryAid, Three and Pizza Express • Actively worked closely with New Business. Implemented and engaged teams to ensure high levels of customer satisfaction, engagement, and retention• Effectively working with external stakeholders, HR representatives, people advisors and change managers and every stage of the project lifecycle• Solving problems, assessing the effectiveness, cost and timeline of each solution before reaching a final decision• Proactively produced a bank of mobilisation and communication packs for every product and programme in Renovo’s delivery portfolio• Led Employee awareness sessions and HR Stakeholder training to ensure full education and comprehension on the client side and a smooth referral process and service delivery from our internal team • Increased revenue and renewal opportunities with the commercial team. Worked in collaboration to maximise and identify further commercial opportunities• Demonstrated forward-thinking and proposed ideas, improvements, and suggestions to clients, based on a detailed knowledge of their objectives and upcoming projects• Provided advice and feedback to the product development team around our redeployment programme. Ensured improvements were implemented and the product and delivery is more effective for the client and the service users• Regularly identified trends and opportunities for enhanced service delivery and communicated this information to the leadership team Show less As a Personal Career Coach I provided flexible, tailored support to individuals across a range of levels and role types, dramatically increasing their chances of moving on effectively after redundancy. With an in depth insight into the recruitment market, I provided the type of practical support and guidance that is crucial to success in today’s job market. With much of my support delivered through telephone or Skype, I assisted my clients at every stage of their journey, providing support when needed most - whether it was helping to identify their key skills, tailoring CVs and applications or working with individuals in preparation for a specific interview. Show less

  • Client Operations Manager

    Aug 2017 - Dec 2022

  • Career Coach

    Jul 2014 - Aug 2017
• 

  N/A

  Dec 2022 - Feb 2023

  Career break

  I took a career break to focus on making a career change into Project Management in Education

• 

  Luminate Education Group

  Feb 2023 - now

  Project co-ordinator

  Planning, implementing and delivering projects across 3 FE collegesSuccessfully managed the launch of a WebApp for a staff car park. Liaising with the technical team, estates team and the app users to provide training, monitor ongoing issues and proactively implement solutions to enhance the user experience.Managed the recruitment process for a senior role within the group, liaising with HR, resourcing and an external recruiter. Created and organised an assessment day for 5 candidates and 14 assessors. Working with HR to embed and learn a new recruitment system to track applications, liaise with candidates and ensure a smooth onboarding processOrganised and facilitated quarterly DfE visit as part of the Further Education Immersion Programme. Providing the group with an opportunity to strengthen connections with Department for Education officials, give officials an opportunity to learn more about and participate in the daily life of FE providers and support DfE’s aim to be more user-centred and support end-to-end deliveryIn addition to my day to day role I was also nominated as Equality, Diversity and Inclusion Champion for my team. Attending meetings and sharing information on events and initiatives Show less