Mohamed Ishak

Experience

• 

  Trans Misr Shipping, Clearing and Trading S.A.E

  Oct 2006 - Dec 2018

  Experienced in logistics operations, customer service management, and supply chain coordination, ensuring seamless communication between clients, carriers, and internal teams. Skilled in resolving customer inquiries, optimizing service processes, and enhancing customer satisfaction in the logistics and transportation industry.Key Responsibilities & Achievements:Oversee customer service operations for logistics, ensuring prompt resolution of inquiries related to shipments, customs clearance, and transportation.Act as the primary liaison between clients, freight forwarders, carriers, and internal logistics teams to ensure smooth service execution.Manage and track shipment statuses, delivery schedules, and service performance, providing real-time updates to customers.Develop and implement customer service strategies to improve response times and enhance client satisfaction.Handle service escalations, claims, and disputes, working closely with operations and regulatory teams to resolve issues efficiently.Analyze customer feedback and operational data to identify areas for service improvement and increased efficiency.Train and lead customer service teams, ensuring high-quality service and adherence to company policies. Show less Experienced in international trade, customs clearance, freight forwarding, and transportation management, with a strong background in supply chain optimization, regulatory compliance, and trade documentation.Key Responsibilities & Achievements:Manage import and export operations, ensuring seamless customs clearance, shipping, and transportation.Ensure compliance with customs regulations, trade laws, and international shipping standards to avoid delays and penalties.Coordinate with customs brokers, freight forwarders, shipping lines, and regulatory authorities for smooth cargo movement.Oversee the preparation and verification of import/export documentation, including commercial invoices, bills of lading, certificates of origin, and customs declarations.Optimize freight and logistics strategies, negotiating with suppliers and carriers to improve cost-efficiency.Implement and monitor trade compliance policies, ensuring adherence to Incoterms, HS codes, and duty structures.Utilize ERP and TMS systems to track shipments, analyze logistics data, and enhance decision-making.Lead and train import/export teams, improving operational efficiency and workflow management. Show less Experienced in import and export operations, customs clearance, and international logistics, ensuring efficient movement of goods while maintaining compliance with global trade regulations. Skilled in coordinating shipments, managing trade documentation, and liaising with customs authorities to facilitate seamless supply chain operations.Key Responsibilities & Achievements:Supervise day-to-day import and export activities, ensuring smooth execution of shipments and adherence to delivery schedules.Oversee the preparation and verification of import/export documentation, including commercial invoices, bills of lading, and certificates of origin.Coordinate with freight forwarders, customs brokers, and regulatory agencies to expedite clearance and avoid delays.Monitor and track shipment progress, proactively addressing any transportation or compliance issues.Assist in negotiating contracts with logistics providers and carriers, ensuring cost-effective and reliable freight solutions.Ensure compliance with international trade regulations, customs laws, and Incoterms, reducing risks and optimizing trade efficiency.Support the Import & Export Manager in implementing strategies to enhance operational efficiency and cost savings.Conduct periodic audits of documentation and processes to ensure accuracy and regulatory compliance.Provide guidance and training to team members, ensuring best practices in import/export procedures and regulatory compliance. Show less Experienced in customs clearance, trade compliance, and import/export regulations, ensuring smooth cargo movement and full regulatory compliance. Skilled in tariff classification, customs documentation, and duty calculations, with a strong understanding of international trade laws and customs procedures.Key Responsibilities:Prepare and review customs documentation, including import/export declarations, HS code classification, and duty calculations.Ensure compliance with customs regulations, trade agreements, and tariff policies to facilitate efficient clearance.Classify goods according to the Harmonized System (HS) codes, ensuring accurate tax and duty assessments.Communicate with customs authorities, freight forwarders, and regulatory agencies to expedite shipments and resolve clearance issues.Monitor and track import/export shipments, ensuring timely processing and minimizing delays.Provide guidance on customs regulations, trade restrictions, and documentation requirements to internal teams and clients.Conduct internal audits to ensure proper documentation, risk assessment, and adherence to trade policies.Stay updated on customs law changes, tariff updates, and international trade policies to maintain compliance and reduce risks. Show less Motivated and detail-oriented Customs Broker with a strong ability to learn quickly and adapt to customs regulations, trade compliance, and international logistics. Proactive in handling customs documentation, shipment processing, and regulatory requirements to ensure smooth import/export operations.Key Responsibilities:Assisted in preparing and submitting customs documentation, including import/export declarations and duty calculations.Learned and applied Harmonized System (HS) codes for accurate tariff classification and duty assessments.Coordinated with customs authorities, freight forwarders, and regulatory agencies to facilitate shipment clearance.Gained experience in ensuring compliance with customs regulations, trade agreements, and tariff schedules.Monitored and tracked shipment progress, ensuring timely clearance and resolving minor issues under supervision.Supported in obtaining permits, licenses, and certificates of origin for compliance with regulatory requirements.Developed strong knowledge of trade compliance, customs procedures, and Incoterms through hands-on experience.Assisted in internal audits to ensure accuracy of customs entries and proper documentation handling. Show less

  • Director Customer Service Logistics

    Jan 2015 - Dec 2018

  • Import Export Manager

    Jan 2012 - Dec 2014

  • Import Export Supervisor

    Jan 2009 - Dec 2011

  • Customs Specialist

    Jan 2008 - Dec 2008

  • Customs Broker

    Oct 2006 - Dec 2007
• 

  Blue Ocean Logistics services

  Jan 2019 - Mar 2022

  Logistics Operations Manager

  Experienced in managing logistics operations, customs clearance, shipping, and transportation, with a strong background in supply chain optimization and operational efficiency.Key Responsibilities & Achievements:Oversee end-to-end logistics operations, ensuring seamless execution of customs clearance, shipping, and distribution.Manage supply chain processes, optimizing logistics strategies to enhance efficiency and reduce operational costs.Supervise customs clearance procedures, ensuring compliance with regulatory requirements and minimizing delays.Coordinate with third-party logistics providers (3PL), shipping companies, and transport partners to enhance service quality.Utilize ERP and TMS systems to analyze logistics data, track shipments, and improve decision-making.Lead and train logistics teams, fostering a high-performance work environment and ensuring operational excellence. Show less

• 

  Experts Global Forwarding

  Apr 2022 - Dec 2024

  Logistics Operations Manager

  Experienced in managing logistics operations, customs clearance, shipping, and transportation, with a strong background in supply chain optimization and operational efficiency.Key Responsibilities & Achievements:Oversee end-to-end logistics operations, ensuring seamless execution of customs clearance, shipping, and distribution.Manage supply chain processes, optimizing logistics strategies to enhance efficiency and reduce operational costs.Supervise customs clearance procedures, ensuring compliance with regulatory requirements and minimizing delays.Coordinate with third-party logistics providers (3PL), shipping companies, and transport partners to enhance service quality.Utilize ERP and TMS systems to analyze logistics data, track shipments, and improve decision-making.Lead and train logistics teams, fostering a high-performance work environment and ensuring operational excellence. Show less