Diana Sutton

Experience

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  3M Health Care

  Oct 2002 - Apr 2004

  Senior Customer Service Export Co-Ordinator

  • Accurate processing of international customer orders• Liaise with international customers and government agencies for export licences permits• Preparation of export shipping documents• Work with logistic carriers• Work with production and quality departments• Customer and sales support for the healthcare, dental and pharmaceutical businesses

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  INova Pharmaceuticals

  Apr 2004 - Apr 2011

  Senior Export Customer Service Co-Ordinator

  • Accurate processing of international customer orders• Liaise with international customers and government agencies for export licences and permits• Preparation of export shipping documents• Work with logistic carriers• Work with production and quality departments

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  3M Health Care

  Apr 2011 - Apr 2013

  OEM Customer Support Specialist ANZ

  • Personal assistant to healthcare business development manager• Event coordinator for annual sales and marketing conference• Drive forecasting efficiencies with key private label customers• Assist in managing production schedules, shipping and quality issues with International plant• Receive, process and deliver key account orders on time and in full within specified lead times• Seek new business to facilitate growth• Assist in the creation of new artwork, packaging, and pricing for new products as required Show less

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  3M Australia

  Feb 2014 - Nov 2015

  Senior Customer Service and Sales Support Representative 3M Oral Care Solutions Division

  • Customer service • Conduct integrity assessments on new customers• Manage inventory and supply chain• Contract and new account management• New product introduction• Pricing maintenance• Administration support to the Sales and Marketing Manager

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  Smith and Nephew

  Mar 2016 - now

  Decision Support System Administrator

  • Develop and analyse information provided by external sources to enhance commercial offerings in the community and hospital channels• Employ a proactive approach to identify ways in which data gathered from commercialisation of market information can be turned into useful knowledge for sales and marketing• Manage the development, tracking and reporting of Business and Corporate agreements. • CRM integration and reporting• Online Learning Administration• Sales and marketing support• Project management• Power BI• Pricing• Tenders and Contracts Show less