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Resun Tan

Resun Tan

Education Project Assistant

Followers of Resun Tan436 followers
location of Resun TanPenang, Malaysia

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  • Timeline

  • About me

    Event Delivery Associate / District 51 S3 Area Director / Life Planner

  • Education

    • University Putra Malaysia

      2008 - 2011
      Bachelor's degree Business Administration and Management, General

  • Experience

    • George Town World Heritage Incorporated

      May 2014 - Feb 2017
      Education Project Assistant

      Functional Roles:- Program designer - Facilitator trainer - Community and stakeholder liaison- Event managementEvent and Programs Involved: School of Craft Heritage Explorations Heritage Celebrations Phechaburi D-jung Festival Oral History Documentation project Youth Art Camp Penang Miao Hui 2016

    • Freelance

      Aug 2016 - Jan 2022
      Freelance Tourist Guide, Tourleader and Project Coordinator

    • Trip4Asia Academy Sdn Bhd

      Feb 2017 - Jun 2019
      Administrative Executive CUM HR Assistant

      Functional Roles:- Academic program and course developer- Academy trainer- Event management from A to Z- Assisting Headquarter HR on branch level (Penang)Courses and Programs Organized:  Basic Event Management Introduction Course ITAC 2017 – Children Colouring Competition Desaku Explorations Facilitators training for Desaku Explorations Tourist Guide course training Lecturer for talks. Certificate of Tourism Related Education (CTRE) courses Travel and Tours Enhancement Courses (TTEC) courses Show less

    • SpeakRight Consultancy

      Jan 2020 - Jul 2021
      Client Relationship Executive

      Functional Roles:- Contact clients and promote on company’s product- Build and maintain good relationship with client- Proposals to be sent to customer- Follow up proposals, payment and customer feedback after the session.- Proactive selling where new training products are recommended.- Update clients on the latest program & promotions.

    • New Retail International Pte Ltd.

      Jul 2021 - Feb 2022
      Senior Customer Service Executive

      - Handle live chat with host for Webuy Singapore, major in Chinese chat to help solved problems and provide solutions in time.- Liaise with the warehouse and different departments- Handle account issue and payments for hosts and buyers.- Checks, approves and arranges After-sales service.- Provide training to new CS in the department and ensure training materials are up-to-date.- Handling 50-60 groups chat per day (started with 20groups) and creating a record of maintaining 5.0/5.0 Excellent rating for 4 months and continuously in live chat customer rating. Show less

    • Value Sources (M) Sdn Bhd

      Mar 2022 - Mar 2023
      Sales Executive

      - Build and maintain relationship with customer and understand their needs.- Sourcing for the components and materials needed.- Arrange shipment and ensure all shipments will be received in good condition.- Liaise with the client’s finance department for payment on-time.- Bring total USD $150K sales from May-Sep 2022.

    • Venus Toastmasters Club

      Jul 2022 - now

      • President

        Jul 2023 - now

      • Vice President Education

        Jul 2022 - now

    • Informa Tech

      Mar 2023 - now
      Event Delivery Associate

  • Licenses & Certifications