Experience

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  City link

  Dec 2008 - Dec 2012

  A 2nd/3rd line support role as part of a busy IT Infrastructure team. Working as part of a small, close-knit group based across multiple sites, my responsibilities included Linux system administration, the design, implementation and operation of physical and virtual implementations of various types of OS, performing documented maintenance tasks on all supported infrastructure and applications within a release and change management processes, the resolution of support calls using the company standard incident management system, and providing support for standard infrastructure applications such as AV, backup / restore implementations, disaster recovery and datacentre management. This role also included a large datacentre migration project due to relocation of the company's head-office site. Show less An IT service desk role providing 1st line support, (and often branching into 2nd), across a multitude of systems via phone and email. My responsibilities included managing individual and team work load, making extensive use of call management software, adhering to an in-depth incident logging and escalation process, liaising with members of other teams and with 3rd parties in order to achieve support goals, travelling to other sites as a part of supporting company-wide projects and adhering to agreed SLAs, all within a challenging and often demanding working environment whilst continually managing multiple priorities. Show less

  • Technical Support Engineer

    Sept 2010 - Dec 2012

  • IT Service Desk Engineer

    Dec 2008 - Sept 2010
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  Game digital

  Dec 2012 - Jan 2022

  Linux system administrator

  A Linux Systems Administrator role at a multi-channel specialist retailer supporting Red Hat Enterprise Linux & CentOS servers spread across multiple hosting facilities as part of a busy Technical Operations team. Responsible for all live environments supporting a high-traffic e-commerce site and large store estate, including maintenance of the Linux infrastructure, the operation of Linux-based development components, developing scalable and resilient high availability systems and patching and ensuring all Linux systems are secured from threat, all within a release and CAB / Change Management process while adhering to ITIL principles. Show less

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  Taxcalc

  Jan 2022 - Oct 2024

  Devops engineer

  A DevOps and System Administration role with a focus on the design, deployment and configuration of AWS Cloud-hosted infrastructure. Varied responsibilities include working on CI/CD processes, utilising infrastructure as code platforms such as Terraform and Ansible for automated deployments and system configuration, PostgreSQL database administration, maintaining the availability of core business services, monitoring critical infrastructure to ensure any issues are proactively identified and resolved, maintenance of backup and restoration processes and procedures and assisting the support team with customer issues. Show less