Brianna Cook

Experience

• 

  SunTrust

  Nov 2017 - Nov 2020

  Bank Teller

  -Successfully handled high-volume cash transactions, balanced drawers with precision, and assisted customers with deposits, withdrawals, and account inquiries-Recognized for exceptional customer service, fraud prevention awareness, and contributing to a positive team environment-Consistently met or exceeded sales and referral goals by identifying customer needs and recommending financial products

• 

  Truist

  Nov 2020 - Oct 2023

  -Investigated and researched client complaints by identifying root causes through process evaluation, system analysis, and cross-department collaboration -Effectively managed large volume caseloads of up to 100 by prioritizing deadlines and multi-tasking-Resolved moderately complex operational issues while delivering exceptional customer service-Advised on coaching opportunities and escalated potential compliance concerns-Educated clients on products, services and policies during communication of research findings Show less -Specialized in client relationship management, financial solutions, and sales growth-Tailored banking solutions by assessing customer needs and recommending appropriate products, including loans, credit lines, and investment options-Consistently exceeded sales goals and deepened client relationships through proactive outreach and financial guidance-Played a key role in training and mentoring team members, enhancing branch performance, and ensuring compliance with banking regulations-Recognized for exceptional customer service, problem-solving skills, and contributing to a positive team environment. Show less

  • Client Resolution Research Specialist

    Apr 2023 - Oct 2023

  • Senior Relationship Banker

    Feb 2022 - Apr 2023

  • Branch Coordinator

    Nov 2020 - Feb 2022
• 

  Virginia Commonwealth University

  Jan 2024 - now

  Student

  I am pursuing a double major in Accounting and Business Management with a concentration in Entrepreneurship, I am dedicated to building a strong foundation in finance, leadership, and strategic decision-making. Set to graduate in Spring 2026, I am committed to continuous learning and professional growth, with plans to sit for the CPA exam. My academic journey has equipped me with analytical, problem-solving, and leadership skills