Experience

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  The citco group limited

  Oct 2019 - Jul 2022

  • Entered an average of 100 trade activities daily within the global business unit, consistently meeting established timelines with 99.9% accuracy.• Distributed essential correspondence to 500+ investors, including confirmations, settlement advices, contract notes, statements, and market value statements, ensuring timely and accurate delivery.• Assisted in streamlining trade processing systems, resulting in a 20% reduction in processing time and increased efficiency across the team.Maintained fund-specific instructions and variables for 50+ funds, demonstrating strong attention to detail and adherence to specific requirements. Show less • Acquired expertise in multiple systems for trade processing, facilitating seamless handling of trades for 100+ clients.• Received commendations from team leaders for consistent performance and excellent work ethic.• Successfully managed various shifts in the Global Operations Support team, contributing to a flexible and efficient working environment.• Collaborated with cross-functional teams to implement process improvements, leading to a 15% reduction in error rates and enhanced client satisfaction.Assisted in training and mentoring new team members, ensuring smooth onboarding and fostering a cohesive team dynamic. Show less

  • Data Administrator

    Oct 2020 - Jul 2022

  • Investor Relations Administrator

    Oct 2019 - Sept 2020
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  Fire hospitality

  Nov 2022 - May 2023

  Retail assistant

  • Provided exceptional customer service to an average of 150 diverse clientele daily, maintaining a high satisfaction rate with consistently positive feedback.• Demonstrated versatility by efficiently managing various roles, including bar, waiting, and cashier duties, contributing to seamless operations during peak hours and enhancing overall customer experience, resulting in a 20% increase in positive customer reviews.• Successfully handled reservation management and seating arrangements for up to 200 guests per shift, optimizing table turnover and reducing waiting times by 15%, leading to an improved customer satisfaction rating of 4.8 out of 5.Maintained impeccable cleanliness and organization of the establishment, consistently receiving high ratings of 9/10 in cleanliness inspections, ensuring a welcoming environment for over 100 daily guests and enhancing the overall ambiance. Show less

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  Lloyds banking group

  Jun 2023 - Jul 2023

  Technology intern (virtual)

   Cultivated a strategy to achieve net zero carbon emissions by 50% for 5+ SMEs through technology innovation & GAP analysis. Executed agile methodologies, Microsoft 365, Power BI for data visualization and SQL for SWOT analysis of 10+ projects.

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  Ubs

  Jul 2023 - Aug 2023

  Investment banking analyst (virtual)

  • Conducted financial analysis, market research, and due diligence to inform M&A decisions effectively.• Prepared persuasive presentation materials for clients and supported deal execution processes.• Assisted in deal negotiations, coordination, and regulatory compliance for smooth M&A transactions.