Rahmat Alqaf

Experience

• 

  Turi Beach Resort

  Sept 2009 - Aug 2011

  Bartender

  Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Effectively handled customer complaints and special requests. Greeted newly seated guests in a friendly and timely manner. Maintained a positive working relationship with fellow staff and management. Prepared and served permanent and portable bars operating within the hotel. Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.

• 

  Batam View Beach Resort

  Feb 2012 - Nov 2012

  Bartender

  Effectively handled customer complaints and special requests. Accurately balanced cash register at all times. Maintained stock levels to prevent shortages of critical items. Greeted newly seated guests in a friendly and timely manner. Prepared and served permanent and portable bars operating within the hotel. Promoted upcoming bar events, programs and weekly trivia game nights. Set up special events and private parties. Promoted positive customer and associate relations through courtesy, service and professional appearance. Show less

• 

  Grand Zuri Hotels

  Nov 2012 - May 2013

  Bartender

  Made SOP for Hotel Lounge including Standard Drink Recipe

• 

  The Axana Hotel

  May 2013 - now

  Senior Bartender

  Attempted to limit problems and liability related to customers' excessive drinking Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Located items requested by customers Communicated with customers regarding orders, comments, and complaints Responded to resident or guest complaints Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Maintained stock levels to prevent shortages of critical items. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Managed desktop publishing and proposal and memo typing. Show less

• 

  MR BROWN

  Sept 2015 - now

  Operations Supervisor

  maintain the operations run in accordance with the standards .looking for a solution of any problems during operation .