Kye Agyapong

Experience

• 

  Providence Canada

  Sept 2008 - Jan 2010

  IT & Helpdesk Support

  • Provided technical support to ensure network stability and seamless operations for end users.• Conducted regular updates and enhancements on workstations and servers, optimizing system performance and workflow.• Oversaw hardware and software installations, achieving a measurable improvement in system efficiency.• Created user-friendly support documentation and training materials to enhance team productivity and knowledge sharing.• Advised management on IT purchases to align with organizational needs and improve end-user experience. Show less

• 

  Bell

  Jan 2010 - Jun 2020

  I&R/Cable/Riser Technician

  • Installed and repaired fiber and copper internet, TV, and phone services and offering training services to end users. • Optimized LAN/WAN system configurations for both residential and business environments, working on BIX, 66/110 blocks, patch panels, rack and enclosure systems, employing an EXFO ACS-200/635i Meter• Resolved complex line and technical issues with a 97% success rate, contributing to a 40% reduction in repeat service calls. • Improved service call response times through process enhancements, boosting operational efficiency. Show less

• 

  MultiTech

  Jan 2021 - Jan 2023

  Structured Cabling Technician

  • Contributed to the renovation of cabling infrastructure in critical environments, such as hospitals, nursing homes, and schools, completing projects ahead of schedule and under budget. • Managed the installation of nurse call systems, multimedia systems, and network/security cabling, improving communication efficiency and system reliability. • Provided ongoing maintenance and upgrades, extending the lifecycle of installed systems. • Enhanced client satisfaction with a 95% retention rate through consistently high-quality and reliable cabling solutions Show less

• 

  Contracted Services

  Jan 2023 - now

  Network/Intrusion Prevention Systems Tech

  • Installed and maintained structured cabling systems for high-definition cameras (eg: Avigilon), motion detectors, DSC panels, panic buttons, and NVR servers, WAPs, Signal extenders, PoE injectors, supporting top-tier clients such as Canadian Tire, Pandora, and Carquest Auto.• Conducted comprehensive testing and troubleshooting of cabling and network systems to ensure reliable signal transmission, system performance, and compliance with client specifications.• Installed and managed cable infrastructures, including copper, cat6 and fiber optic cables, with their corresponding terminations, to ensure seamless integration of security systems within existing network environments. Show less