Naamya Juneja

Experience

• 

  Real Canadian Superstore

  Sept 2022 - now

  Customer Service Representative

  Leveraging customer service experience to welcome and guide customers in the retail units, offering advice on digital and self-serve optionsEnsuring seamless execution of customer transactions and assisting in conducting client conversations about shopping preferencesActing as a support leader, welcoming customers as they walk into the retail store and organizing work information to ensure accuracy and completeness.Engaging customers in needs-based conversations to identify opportunities and address everyday shopping plans and credit card needs, contributing to the overall store experience.Supporting operational activities such as inventory management and ensuring availability of retail materials and resources.Acting as a key member of a collaborative and versatile store and market team, coordinating with team members to meet business results and enhance the customer experience. Show less

• 

  Blo Blow Dry Bar

  Jan 2024 - Mar 2024

  Guest Experience Coordinator

  Utilizing extensive customer service experience to warmly welcome and guide salon guests, providing personalized recommendations on available services and promotions.Ensuring smooth transactions and managing payments for salon services while maintaining accuracy and confidentiality.Serving as the face of the salon, managing front desk operations, scheduling appointments, and organizing work information for efficient salon operations.Facilitating seamless checkouts and ensuring guest satisfaction with the booking and payment process through online options.Engaging guests in empathetic conversations to understand their needs, addressing concerns promptly, and ensuring a positive guest experience.Supporting salon operations by managing inventory, restocking retail products, and maintaining a visually appealing salon environment.Collaborating with salon staff to ensure smooth operations, coordinating schedules, and fostering a cohesive team environment to enhance the guest experience. Show less