Karina Garcia

Experience

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  Six Flags

  May 2021 - now

  •Greet the Guests with any questions and/or directional assistance while hosting in a friendly and courteous manner.•Become proficient for all positions and be able to work any position as needed.•Follow all Park Policies regarding performance and attendance.•Assist with training/retraining and certification of employees as needed.•Make daily "rounds" to units in order to accomplish the following: (1) positive interactions with employees and Guests. (2) Observe overall operation to ensure an efficient, courteous & clean operation. (3) Monitor and follow-up on daily paperwork. (4) Ensure adequate staffing levels at each unit according to business needs.Assist employees and Guests with concerns and/or problems as needed.•Assist with all Guest Services computer systems and any downtime situations, which may occur. This would include crowd control and crisis management.•Follow and enforce all cashier procedures, execute all returns, exchanges, and voids.•Provide Guest Relations with assistance during Guest critical situations (Ex. Park closure, crowding, inclement weather)•Complete evaluations of Team Members and Leads.• Enforce all Park policies regarding performance and attendance. Issue appropriate corrective action as needed.•Ensure all employees are supplied with proper equipment to perform their job.•Assist with scheduling of employees as needed.•Alert Full Time Management of any unsafe actions and/or conditions, theft, and/or any other unusual circumstances immediately. Show less

  • Guest Services Supervisor

    Feb 2023 - now

  • Guest Relations Team Member

    May 2022 - Feb 2023

  • Admissions Team Member

    May 2021 - May 2022
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  SkillsUSA

  Feb 2023 - Apr 2023

  Medical Assisting State Qualifier
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  Target

  Nov 2023 - Dec 2023

  Guest Advocate
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  Erie Family Health Centers

  Sept 2024 - now

  Patient Benefits Advocate