Ruben Merida Jr.

Experience

• 

  Platinum Fitness

  May 2012 - Sept 2013

  Member Services Supervisor/Personal Trainer

  Sales Rep management. Responsible for training new employees in Sales, transactions, and customer service procedures. Trained employees in Full Service Shake and Food bar in regards to FDA guidelines, allergen guidelines, cleanliness and maintenance of a sanitary work area. Maintained a 50% or better sales quota of Premium memberships, as well as providing excellent customer service.

• 

  Verizon

  Aug 2013 - now

  Field Operations management of Fiber Optic technicians in the Midtown Manhattan area. Currently managing day to day business delegation regarding Copper, Core, and Fiber Optic technologies and labor relation management with the CWA Local 1101 for technician team. Specializing in new technology integration, construction and repair for the Manhattan high profile Verizon clientele.Currently manage a diverse team of up to 60+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber facilities. Safety, quality issues, workforce performance, feedback and training, and labor relations regarding the supervision of these employees.• Proactively collaborate with labor/union.• Lead, motivate, develop and coach Technicians. • Meet monthly target metrics directly related to profitability via our service avenuesResponsible for supervision of a team for specific projects or definable portions of larger projects or processes; currently create practices that aid in the successful completion of projects within a product or functional area. (Responsible for Manhattan network layout) Responsible for supervising Global network and technology team including delegation of work, responsibilities and dividing it among employees; training, coaching & counseling employees, directing the work of employees; managing the performance of the employees including setting objectives, assessing performance, placing employees on performance improvement plans, and recommending disciplinary action within performance management standards. Show less Responsible for developing and implementing policies and strategies for Verizon’s National Health and Wellness team; supporting the achievement of key health initiatives and driving the behaviors required to succeed in a highly dynamic environment.• Identify and manage external benefit resources/vendors for Total Rewards programs.• Tasked with employee relations, compensation, training and development, and performance management/feedback.• Manage recruitment lifecycle for Total Reward employees.• Directs athletic and wellness programs for 12 Health and Wellness Centers and 36 Coordinators nationally, serving an employee population of 15,000 employees.• Responsible for Wireline Budget and expenses up to $1.9 million and the acquisition and purchase of equipment.• Responsible for driving the team to achieve all key performance objectives within their location.• Develops and executes department communication plans and strategies reaching 60,000 employees.• Drives the continued development of department intranet site as the primary source of department news and information.• Responsible for strategic lead of multiple projects with broad scope and impact.• Ability to work with a variety of web tools including content management systems, HTML, editing programs, eCRM, meta data tagging, styles.• Total Rewards partner responsible for EAP programs, and wellness programs. Coordinates Be Well, Work Well Days that focus on employee health, wellness, and work life programs to promote the employee value proposition.• Experience with vendor management and vetting on an enterprise wide, and local level.• Cross-collaborates with the Verizon Foundation, Employee Relations, Human Resources, Public Relations, Safety and Risk Management, and Call Center Operations.• Responsible for the testing, implementation, and upkeep of WellConnect Benefits portal.• Responsible for membership growth and sales.• HRIS Experience (PeopleSoft, Fieldglass) Show less

  • Consultant - Operations Support

    Oct 2022 - now

  • Field Operations Manager

    Dec 2016 - Oct 2022

  • Health and Wellness Coordinator

    Aug 2013 - Dec 2016