Experience

• 

  California department of state hospitals

  Oct 2011 - Aug 2012

  Web developer

  - Maintained and updated the CA State Hospitals websites.- Designed, developed, and implemented an IT equipment checkout database using .NET and SQL.

• 

  John deere

  Jan 2013 - now

  - Monitored John Deere’s IT Infrastructure (Servers, network equipment, applications, mainframe) worldwide.- Worked closely with internal and external support personnel to ensure availability and integrity of IT infrastructure. - Resolved IT outages using analytical skills, standard operating procedures, and other available documentation.- Performed weekly maintenance tasks in the z/OS, distributed, SAP, and network environments.- Taught training classes to new employees.- Assisted with the implementation of xMatters and acted as an SME for on-call schedule creation. Show less

  • SAP Basis Administrator & Scrum Master

    Apr 2021 - now

  • IT Operations Center Supervisor

    Mar 2018 - Apr 2021

  • IT Integrator - John Deere Davenport Works

    Jan 2016 - Mar 2018

  • IT Integrator - Intelligent Solutions Group

    Jul 2014 - Dec 2015

  • IT Operations Center Engineer

    Jan 2013 - Jul 2014