Lee Ivan

Experience

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  Ministry of Education

  Jul 2007 - Feb 2013

  Chinese Teacher

  1. Officer In Charge for NPCC - 3 Gold Award during Term as OC2. Lower and Upper Secondary Chinese and also teaching Higher Chinese. 3. Community Service Learning Projects - Leader and Facilitator for Project Touching Hearts 1 - 3 and advisor for PTH 44. Served in various school key committees.

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  Singapore Airlines

  Feb 2013 - May 2022

  Responsible for the full spectrum of airport operations for Singapore Airlines. Duties include project management, contract negotiations with service partners/vendors/ hotels/ lounge, budgetary control, flight and delay handling, crisis management, supervision of ground handling agents and staff training and recruitment. Achieved 3 consecutive years best station in baggage management out of 21 Singapore Airlines stationsAchieved 2 consecutive years Best Overall station out of 21 Singapore Airlines stationsResponsible for the handling of sole ground handlers (DNATA, Dubai Airports, Emirates Flight Catering), ramp, baggage, catering, engineering, and security services provided to support SQ Dubai’s operations. Overseeing station in GM’s absence, and assisting in managing GSA partners in Gulf region. Show less • Assisted the Station Manager in managing the airport operations and to learn the ropes of a full-fledged Station Manager• Implemented training program to improve service standards and cross trained airport staff on areas such as baggage/ramp handling, catering and check-in/gate boarding functions• Carried out process redesign to facilitate passenger flow around check-in area and gate boarding, as well as delay handling situations.• Handled 9 flights a day and a number of flight delays. Show less

  • Station Manager Dubai

    Aug 2017 - May 2022

  • Station Manager Dhaka

    Aug 2015 - Aug 2017

  • Assistant Station Manager

    Nov 2014 - Jul 2015

  • Passenger Services Manager

    Nov 2013 - Nov 2014

  • Trainee Station Manager

    Feb 2013 - Nov 2013
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  Shiok Ae

  Sept 2021 - now

  Business Owner

  Owner of shiok.ae, a Singaporean FnB outlet in Dubai serving authentic Singaporean Food. Having 2 outlets generating almost 2 Million in revenue during the first year of operations in 2021, he is ambitious to grow this business to be one of Dubai’s recognized FnB outlet in years to come.

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  Star Alliance

  Sept 2023 - now

  Customer Experience Manager

  Rejoining back into the aviation industry, I relook into Customer experience from an Alliance perspective. I capitalize on my extensive experience as an operations and customer focused Specialist during my tenure as a Station Manager, and switch my focus now to concentrate on Project management revolving Baggage services. I’m more committed to finding unique solutions to tackle key issues using the strength of an alliance group of airlines to achieve greater collaboration. Over the course of my professional development as a teacher, a station manager, a business owner and a customer experience manager, spanning across Singapore, Jakarta, Bangladesh and Dubai, I developed the following core competencies which guides me in life: Empathy, Project Management, Negotiation skills, Culture Appreciation, Team management and Collaboration. I strongly believe that there’s a solution to every problem and I’m dedicated to finding the answer through working with the best minds around me. Show less