Mel Loten

Experience

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  David Lloyd Leisure

  Nov 2002 - Dec 2004

  Operations Manager

  The importance within this role was my accountability for all health & safety/risk assessments, measured via CMI audit .Responsibility for the cleaning and maintenance with contractors. Developing the club within each department to improve the overall member experience. Overseeing the club operation, managing the department managers whilst labour scheduling to budget. Recruiting, training and developing staff through the new first aid training.

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  The Next Generation Clubs

  Dec 2004 - Mar 2006

  Sales Marketing Manager

  The main focus within this role was to increase its corporate profile and general awareness. Achieving sales targets and responsibility for member retention through creating monthly activity plans whilst recruiting.

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  GLL

  Mar 2006 - Jul 2008

  Service Manager/Regional Sales Support

  This role was to ensure the smooth running of a new sales department whilst recruiting a new team. To raise the profile of a new wellbeing membership and increase club awareness within its local community. Complete responsibility for achieving and surpassing membership income targets whilst improving member retention. Managing and developing a group exercise timetable and gym team by reducing its budget. Supporting and developing service managers within the same role across two boroughs. Improving company balance score cards. Show less

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  GL-14

  Dec 2008 - Nov 2011

  Sales Marketing Manager

  As the sales and marketing manager my role was to implement a sales department by setting up systems, recruiting staff and ensuring both sales and revenue targets were met within a new club. Creating promotions for members to ensure strong retention and generating new business to increase revenue. To create a strategic plan to focus on the brand and establish its place within the market.

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  Nuffield Health

  Nov 2011 - Jul 2016

  My role at Letchworth was to lead and motivate the team to deliver in six different income lines ensuring we achieve our club EBITDA. Daily my role was to inspire individuals through Nuffield’s beliefs and service standards in order to maintain focus around the customer journey and improve the customer satisfaction survey. Within this role my position was to support the General Manager through an acquisition from Greens to Nuffield. Implementing new communication channels for both staff and members to ensure uplift in the customer satisfaction survey. Building strong relationships within the local community, to raise the profile of the brand. Recruiting, coaching and developing staff within four departments to increase revenue targets.

  • General Manager

    Dec 2013 - Jul 2016

  • Deputy Manager

    Nov 2011 - Dec 2013
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  Letchworth Sports and Tennis Club Limited

  Sept 2017 - now

  General Manager