Krishna Diwakar

Experience

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  Visakhapatnam Port Trust

  Aug 2000 - Mar 2004

  PAG-member(Network/System Admin)

  Trainee, Desktop support, Server support, expsoure to data center, Support for 4000 users, Firewall and Internet servers configuration on secured zones, Installations and configurations of servers, desktops, LAN support, Printers configurations, end user support etc

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  HSBC

  Mar 2004 - Feb 2008

  IT Support Management for 3000 users (Desktop, Server management)ReportingProcess ManagementHardware supportBCP , Change Owner Audit ComplianceTeam Management- 14 direct reporteesITIL process for all incidents, changesUnicenter Service desk for both Incidents and Changes expData center and severs administation accountability Worked as Systems Engineer in HSBC , responsible for setting up migration servers, windows 2003 servers, SLA maint of desktop services, managing team, BCP, role of LSO (Local Security Officer), Incident and Change Management process implementation using ITIL, implemeting Changes using Change mangement process for IT , Unicenter experience in Incident and Changement Management process Desktop Support, worked on Ticketing System using Unicenter Help desk, desktop installations for various process migrations, antivirus updates , trouble shooting of various IT issues using ticketing tool. IT Support for migratin of processes to Vizag.

  • Manager IT

    Oct 2006 - Feb 2008

  • System Engineer

    Jun 2005 - Oct 2006

  • System Administrator

    Mar 2004 - Jun 2005
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  Reliance Infosolutions Pvt. Ltd.

  Mar 2008 - Jun 2008

  Project Lead

  Worked as Lead for IT infra-Server support in RISL (Subsidary of Reliance Industries Limited), responsible in setting up of servers that are needed for the plant operations.

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  Lyca Technology Solutions Private Limited

  Jun 2008 - Jul 2009

  Manager IT

  Provided IT Support for Organizational Wide as well as Business Wide. Organizational wide-Desktop, Laptops, User account management, Server Management, Network management. Business wide-Servers support for all applications that business dependancy.Worked both Onsite and Offsite locations of Lycatel offices

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  Indus Towers Limited

  Jul 2009 - Oct 2010

  Manager IT (TOC Adminsitration)

  IT Support for Tower Operations Center across South India. Support includes Desktop, Servers and Networking and rollout and implementation support of TOC applications across south India.

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  CGI

  Oct 2010 - Apr 2014

  Manager-IT Service delivery

  Managing IT Infrastructure for Chennai for all CGI members at Chennai Office.

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  Teejay India Private Limited

  May 2014 - Feb 2022

  Manager-IT

  Managing all the IT services both infra and the application ERP and non ERP systems at Teejay at all times. Vendor Management, Single point of contact for the end users, service providers, business area, monthly reporting on the IT services, preparing CAPEX and OPEX for the Teejay India budget, implementing standard processes Teejay, security management, servers and network management, licensing management, automation of process through systems, team management, involvement in group IT ,strategy, working on Automation using RPA tool -Ui Path for various processes, IT infrastructure implementation for new plant expansion, accountable for ERP and machine integrated systems, taking the plant office to next level using technology with advanced board room infrastructure, admin office with latest technology . Adhere to group security standards and achieve Teejay 100% Compliance ,implemented ISO 27001 security standards to IT systems and Servers where applicable. Show less

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  Tata Consultancy Services

  Mar 2022 - now

  Consultant