Abdul Mazeed S.

Experience

• 

  Allsec Technologies Limited

  Sept 2018 - Nov 2019

  Customer Care Executive

  E-com services. Handled inbound and outbound call, escalation calls.

• 

  IndusInd Bank

  Jan 2020 - Mar 2023

  Associate Manager

  Credit card services, cross selling the different products. Fraud and dispute desk services.

• 

  IDFC FIRST Bank

  Apr 2023 - Jun 2024

  Relationship Manager

  Managed Corporate Portfolio and served HNI clients. Handled all sorts of banking products, including Savings Accounts, Credit Cards, Mutual Funds, Insurance, and Loans. Managed tasks related to VKYC process, thoroughly checking KYC documents during onboarding. Handled payment-related issues on Savings Accounts, Credit Cards, and Loans. Coordinated with internal departments for follow-ups on service requests, such as settlements, loan foreclosures, and card closures. Ensured efficient retail banking operations, customer onboarding, debit and credit card dispute resolution, and transaction settlements. Conducted fraud inquiries and handled cases assigned by the VRM team in a timely manner, providing feedback to VRMs on raised cases. Worked at the Lost and Dispute Desk. Presented the benefits and eligibility criteria of the Relationship Banking Program to customers, successfully onboarding clients into the RB program. Certified Lean Six Sigma Yellow Belt, applying process improvement methodologies to enhance operational efficiency and customer satisfaction. Show less