Gbenga Alonge

Experience

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  Union Bank of Nigeria

  Jan 2016 - Oct 2017

  Account Officer/Sales officer

  Responsible for opening new accounts and follow up on outstanding documentation. Update and follow up on returned cheques every morning. Follow up on customer’s requests such as pay in cheques, collect cash, process drafts, process transactions, etc. Responsible for the provision and safe keeping of customer’s information and files. Mobilization of cheap funds e.g Savings and current account. Cash pick up from customer for deposit into their account. Deposit drive Any other duties assigned by the Supervisor Show less

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  IROKO Partners Limited

  Oct 2017 - Sept 2018

  Telesales Executive

  ● Takes incoming customer calls, processes sales, and accepts payment for products and services● Makes outgoing customer calls or cold calls in order to sell products● Answers questions about product specifications and pricing● Upsells customers to larger products, more extensive packages, or higher priced services● Explains product pricing and negotiates bulk or package pricing● Accurately and efficiently enters customer information into company databases for mailing● Maintains a list of potential leads and follows up with those customers by making subsequent salespitches● Assists sales colleagues with arranging meetings and sales calls with customers● Contacts customers in response to correspondence or feedback● Monitors order status to ensure that clients receive orders in a timely manner● Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary. Show less

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  StarTimes Nigeria

  Oct 2018 - Oct 2020

  Call Center Support Representative

  ● Obtains client information by answering telephone calls; verifying information.● Determines eligibility by comparing client information to requirements.● Establishes policies by entering client information; confirming pricing.● Informs clients by explaining procedures; answering questions; providing information.● Maintains communication equipment by reporting problems.● Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.● Updates job knowledge by studying new product descriptions; participating in educational opportunities.● Accomplishes sales and organization mission by completing related results as needed. Show less

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  Guaranty Trust

  Nov 2020 - Jan 2023

  Contact Center Agent

  ● Manage large amount of incoming phone calls ● Familiar with CRM systems and practices.● Identify and assess customers needs to achieve satisfaction● Build sustainable relationships and trust with customers’ accounts through communication.● Provide accurate, valid and complete information by using the right methods or tools● Handle customer’s complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.● Technical support for mobile applications issues encountered by customers.● Keep records of costumers’ interactions, process customer accounts and file documents.● Follow communication procedures, guidelines and policies. Show less

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  Baobab Group

  Jun 2022 - now

  Perform credits operation, payment services and reconciliations tasksParticipate in BBNG projects in implementing and evolving IT systems processes and procedures to reduce operational time and costs.Work closely with the Back Office Supervisor to carry out daily/monthly tasks.Ensure the processing of banking and accounting transactions Manage reconciliation issues and take the necessary actions to resolve them.Handle complex/non-standard tasks or transactions.Record transactions in the information system (T24, lYDIA ,PERICULUM, …Oversee the flow of information between the back office and other departments for seamless operations.Identify areas for process improvement and implement effective solutions to enhance operational efficiency.Address any discrepancies or issues promptly and work with relevant teams to resolve them effectively.Oversee the process of loan insurance subscription and claims.Loan approval administrations and ensure adherence to company guidelines for completeness and accuracy.Identify and mitigate operational risks. Show less Respond to customer inquiries.Generate customer interest in the services or products offered by the company.Provide personalized customer service by responding to the needs of the customers.Ensure feedback from the customer to further improve the customer services.Manage and update customer databases with the status of each customer.Provide customers with brochures and information packages on products or services.Build customer loyalty by follow-up of customer callsMaking sure lead generated are compiled and sent to BranchesEvaluate problems of the customers and provide logical lasting solutions.Manage filing, mailing, correspondence and other management tasksAppropriate report of all activities weekly. Show less

  • Central Back Officer

    Aug 2023 - now

  • Customer Service Specialist

    Jun 2022 - now